Artificial intelligence (AI) is one of the key pillars of the Fourth Industrial Revolution, which is transforming and digitizing everything from backend customer service centres to procurement and supply chain management. In fact, AI capabilities are increasingly being embedded throughout organisational structures, opening up a new digital frontier that most companies, both large and small, are still grappling with on a day-to-day basis.
A Green Economy can be defined as a system of economic activities related to the production, distribution and consumption of goods and services that result in improved human well-being over the long term, while not exposing future generations to significant environmental risks or ecological scarcities.
Read our exclusive cover story titled AI 20/20 | A VISION FOR YOUR EXTERNAL ENGAGEMENT? by Karthik Venkataraman, Head of Artificial Intelligence and Intelligent Automation, Accenture Technology in Africa, as well a host of other topical management articles written by professionals, consultants and academics in the August/September 2019 edition of BusinessBrief.
Customer Experience (CX) has become a global buzzword, since it was identified as a key opportunity for growth in any business. Research proves that customers no longer base loyalty primarily on price or product, instead they stay loyal to companies because of the experience they have with them.
Will the state policy of social engineering through the centralising of post-school admissions create fertile ground for the growth of quality private education?
As humankind advances, new technologies are supposed to enhance and improve our lives by broadening access to education, financial instruments and other tools, while also improving communication within our globalised society. These were the ideals that the founders of the internet shared, says American futurist, author, professor and media theorist Douglas Rushkoff.