Cloud or on-prem? Decoding the choices for enterprises
The debate between on-premise and cloud computing architectures remains a prominent topic among businesses, particularly in South Africa. This discussion is not merely about technology but is deeply intertwined with organisations’ specific needs and business models.
5G connectivity for growth
Why should customers and companies care about 5G when they have perfectly acceptable connectivity solutions in hand already? There is excitement about 5G. It is the fastest-growing mobile technology in history, exceeding 1.5 billion connections by the end of 2023. It is expected to reach 5.5 billion over the next five years.
Strategic cost management – can efficient cleaning improve profits?
Many South African business leaders have gone on record saying they are cautiously optimistic about our economic prospects for 2025. However, as the second quarter of the year unfolds, it remains essential that organisations continue to seek cost-saving opportunities, such as reducing inefficient spending habits without compromising quality or customer satisfaction.
Contact centre – QA + AI = all ears, all insight
Artificial intelligence (AI) and data have the potential to radically transform contact centre quality assurance (QA). Where continuous improvement has traditionally been incremental, AI can drive progress in giant leaps. In the world of customer loyalty programs, contact centres play a pivotal role in the customer experience.
MSM vs QM – what’s the difference?
In today’s increasingly regulated and competitive business environment, organisations rely on specialised professionals to manage operational excellence and compliance. Two critical roles in this regard are the Management Systems Manager (MSM) and the Quality Manager (QM).
2025 budget and tax reforms – opportunities for financial advisers
As South Africans braced for a heavier tax burden, the 2025 Budget Speech delivered a mix of relief and reality. While tax increases were lower than feared, financial advisers will soon need to navigate a complex landscape of regulatory reforms.
The MHI regulations – reminder for compliance by duty holders
The Major Hazard Installation (MHI) Regulations were published in January 2023, replacing the 2001 MHI Regulations. We previously published an article outlining key timelines for compliance with the amended MHI Regulations. The MHI Regulations must be read alongside the published Explanatory Note, which provides guidance to duty holders on interpreting the MHI Regulations and ensuring compliance.
Electric vehicle tax incentive – what EV manufacturers should know
Late last year, President Cyril Ramaphosa signed the Taxation Laws Amendment Act No. 42 of 2024. This Act introduced a significant tax incentive. The government aims to promote battery electric and hydrogen-powered vehicle production through this initiative.
Usage-based leasing fleet management
In fleet management, determining the optimal vehicle replacement cycle is critical for operational efficiency, safety and costs. A poor decision impacts maintenance costs and cash flow. Advancements in telematics and leasing models are shifting practices.
SSEG registration requirements – a step in protecting the grid
We support efforts to ensure the safety and performance of the national grid. We remind businesses and members of the public about the mandatory requirement to register Small-Scale Embedded Generators (SSEG). SSEG refers to a customer-owned generation unit. This unit typically generates less than 1MW/1MVA and connects to the electricity distribution network.
