With thousands of cases reported, and the World Health Organisation declaring it a global health emergency, the coronavirus has been making headlines.
As most South Africans eagerly awaited some reprieve from a year of constant and negative bombardment, be this over matters such as a massively contracted economy, rising unemployment, state capture, rising corruption and the threat of expropriation of property without compensation, many had hoped to return from their annual vacation rested, and hopeful to hear some positive news. This did not happen.
Proposed government interference in the pay TV market is a violation of the freedom of contract, which is not only critical in the commercial world, but a fundamental guarantee of individual and community autonomy from the dictates of third parties.
Tonight President Cyril Ramaphosa will rise in Parliament to review the current State of the Nation, and to indicate what he will be doing over the next 12 months to steer South Africa through the very troubling waters the country is currently in.
Our research shows while the type of industry will greatly influence customer experience (CX), ultimately it is a matter of choice and first contact resolution. The importance of CX and the value a business places on the experience clearly depends on the industry – but when customers have the option to choose, CX becomes critical.
Despite the global shift to digital marketing and mobile platforms, the unique African retail environment will rely on in-store experiences to drive sales for the foreseeable future. While retailers on the continent might be tempted to simply adopt best practices from the United States and the United Kingdom, those more developed markets do not have the same obstacles that exist locally.
A bout of recent heavy power outages had both South Africans and foreign investors rethinking their investments on home soil. While the economic instability has been felt predominately by the business sector, much hesitation has been experienced in the property sector too.