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Is your organisation prepared for the coronavirus? 

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With thousands of cases reported, and the World Health Organisation declaring it a global health emergency, the coronavirus has been making headlines.

Executive pay: how much is enough?

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How much is enough when it comes to the pay of executives in South Africa? Is the remuneration system broken? And if so, what can be done to fix it? These are some of the burning questions under the spotlight in a new study by our firm.

Selecting the wrong directors for the SOE and SOC boards has...

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As most South Africans eagerly awaited some reprieve from a year of constant and negative bombardment, be this over matters such as a massively contracted economy, rising unemployment, state capture, rising corruption and the threat of expropriation of property without compensation, many had hoped to return from their annual vacation rested, and hopeful to hear some positive news. This did not happen.

Success of YES’s strategy recognised in 2020 SONA

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During the 2020 State of the Nation Address, President Ramaphosa made special mention of the great strides being made by the Youth Employment Service (YES) in tackling South Africa’s youth employment crisis.

‘Monopolisation’ is misunderstood and freedom of contract infringed in sports rights...

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Proposed government interference in the pay TV market is a violation of the freedom of contract, which is not only critical in the commercial world, but a fundamental guarantee of individual and community autonomy from the dictates of third parties.

South African State of the Nation Address 2020

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South African President Cyril Ramaphosa delivers the 26th State of the Nation address – full text.

What an Affirmative SONA speech would forespell

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Tonight President Cyril Ramaphosa will rise in Parliament to review the current State of the Nation, and to indicate what he will be doing over the next 12 months to steer South Africa through the very troubling waters the country is currently in.

Choice, mobility & convenience drive CX

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Our research shows while the type of industry will greatly influence customer experience (CX), ultimately it is a matter of choice and first contact resolution. The importance of CX and the value a business places on the experience clearly depends on the industry – but when customers have the option to choose, CX becomes critical.

In-store retail tactics

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Despite the global shift to digital marketing and mobile platforms, the unique African retail environment will rely on in-store experiences to drive sales for the foreseeable future. While retailers on the continent might be tempted to simply adopt best practices from the United States and the United Kingdom, those more developed markets do not have the same obstacles that exist locally.

Investing in South Africa: market sink or soar?

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A bout of recent heavy power outages had both South Africans and foreign investors rethinking their investments on home soil. While the economic instability has been felt predominately by the business sector, much hesitation has been experienced in the property sector too. 

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