ARTICLES
Chatbots: revolutionising contact centres and customer experience
The local contact centre industry is thriving and has seen substantial growth over the last four years, as South Africa became an enticing destination for offshore business. Concurrently, telcos across the world are seeking to improve their customer experience and reduce operating costs, largely due to disruptive business models, ever-increasing competition and the rising digital wave.
SPONSORED
Managing gender transition in the workplace
Managing the gender transitioning of an employee is a complex process and could easily go wrong among traditional mindsets in the workplace. CRS discusses what companies can do to create a more inclusive work environment.
Nedbank calls for faster action
Nedbank says structural reforms aimed at stemming the current economic and fiscal deterioration in SA need to be implemented with greater urgency. Its call came as it reported muted growth in interim earnings and trimmed its full-year guidance due to weaker than expected economic growth this year.
ENTERPRISE PROFILES
The Plug Creative Agency
The Plug is not any typical creative agency, we are made up of a number of creative individuals that offer different skillsets. We’re not just a few creatives but we are a collective of them. We are the Plug that connects you to the youngest and freshest creatives within the Joburg space as well as around Mzansi. Our sole purpose is to create beautiful artwork and campaigns that we are proud of and certainly keep our clients coming back for more of our services.
PROFILE | KR (Kele Rammopo) – Brand & Communication Strategist
ENTERPRISE PROFILE | KR (Kele Rammopo) is a brand and communication strategist who operates on a freelance basis. KR is currently a member of the Hlumani Trust, a brainchild of Ebony + Ivory. Her competencies include; Brand and Communication Strategies, Research, analysis and reporting, consumer research, brand climate checks and article writing.
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