Along with the rest of the world, South Africa is in the midst of the fourth industrial revolution, in which the smart use of information and technology is reshaping societies. One of the most apparent ways in which this is happening can be seen is in the growth of the Internet of Things (IoT), where smart, connected devices are being deployed in cities and industries globally, to gather data and glean contextual insights which are used to achieve higher levels of efficiency, productivity and utilization of scarce and natural resources.
Modern businesses now have many more channels through which they can interact with their customers. However, this requires a major effort from the entire company. When all these channels work together perfectly, the result is a perfect customer experience (CX).
With the rise in digital nomads and travelpreneurs, it’s business as usual, whether you’re sitting at your desk, or 30 000 feet up in the air. Business no longer keeps office hours and if you’re a business owner or director, chances are you’re conducting business in a noisy coffee shop or in the waiting lounge of an airport.
Sophos has released the findings of a regional study carried out in South Africa and the Middle East, indicating that the majority of organisations...