Poor governance practices, poor oversight and a lack of accountability lie at the heart of state capture and the large-scale corporate fraud that has dominated newspaper headlines in South Africa over the last three years. It is precisely due to the weaknesses in the governance structures and systems that dishonest and unethical leaders have been able to plunder state resources and commit fraud.
Read our exclusive cover story titled COVID-19 | HOW TO SURVIVE FROM CRISIS TO CONTINUITY? by Michael Davies, CEO, ContinuitySA, as well a host of other topical management articles written by professionals, consultants and academics in the April/May 2020 edition of BusinessBrief.
This year, open source will become even more fundamental to the success of companies as they transition to fully-fledged digitally-led businesses. In the coming months, proprietary software will lose relevance as local organisations start embracing the likes of the cloud and containers to deliver value and capitalise on growth opportunities.
“How does Artificial Intelligence (AI) impact our world of work?” the editor asked. “Will the world see massive unemployment from the 4th Industrial Revolution (4IR) underpinned by AI, smart robots and all the new computing power and even smarter programming the world has today?”
The issue of digital disruption is currently at the forefront of business discussions across all industries, but is currently arguably most acutely being felt, and feared, in the Contact Centre industry. With Contact Centres at the forefront of both the interface between customers and the organisation and the cutting edge of new technology deployment, the imperative for Contact Centres to adapt to changing customer communication preferences is paramount.
Read our exclusive cover story titled FUTURE OF WORK? | THE REAL IMPACT OF AI & 4IR ON EMPLOYMENT by Mike Schüssler, Economist at Economists.co.za, as well a host of other topical management articles written by professionals, consultants and academics in the February/March 2020 edition of BusinessBrief.
During tough economic times, it arguably makes sense for businesses to simply look to buckle down and ride out the storm. However, while ‘waiting it out’ may appear to be the best practice in such times, there may be a missed opportunity for business growth in a tough economy.
A sceptic may observe that BBBEE is trying to be everything to everyone. That on the one hand it is trying to ensure the levelling of playing fields for Black, Indian Coloured and naturalised Chinese people amongst a workforce which has traditionally been white and male dominated. At the same time BBBEE is trying to level the playing fields for women and the disabled.