Technology

In June, Meta experienced a global outage that disrupted Facebook, Instagram and WhatsApp services for users worldwide. The outage left many businesses temporarily unable to connect with customers through some of their most important digital channels. While the disruption was temporary, it highlighted the risks associated with relying too heavily on a single digital platform.

In all the excitement about Artificial Intelligence’s (AI’s) transformative potential for our economies and the resultant efficiency gains, it is easy to forget that a business case is not necessarily the same thing as an investment case. While technologies can and do transform societies in deep and fundamental ways, it is less clear who benefits from the technology race.

For most South Africans, digital banking has become second nature. We pay accounts from our phones, shop online, book holidays, transfer money to family and friends, and invest through banking apps. We can complete all these transactions within seconds. Unfortunately, criminals have become just as comfortable operating in this digital world.

If there is one thing organisations know well, it is that disputes are expensive. The expense extends beyond legal fees. It also includes management time, damaged relationships and strategic distraction. A supplier dispute that should take weeks can consume months of senior attention. For multinationals juggling cross-jurisdictional matters, the logistical burden alone can dwarf the value of the underlying claim.

We have concluded a first-of-its-kind benchmark study focused on how employees experience technology across eight major institutions in the Financial Services Industry (FSI). The Employee Technology Experience Index (TEXI) measured employee sentiment across eight core technology categories. It used a standardised scoring methodology. The findings reveal the scale of the cost.

Read our exclusive cover story titled Mission focus – does AI enable strategy or create distraction? by Steven Ambrose, CEO, Strategy Worx Consulting, plus a host of other topical management articles written by professionals, consultants and academics.

Artificial Intelligence (AI) infrastructure has arrived, and with it comes a new reality. Power-hungry chips like NVIDIA’s Blackwell have pushed traditional air cooling beyond its limits. Indeed, rack densities are rising from 20 kW to more than 140 kW. The 1 MW milestone is also approaching. As a result, the industry is now moving into the liquid cooling deployment phase for AI workloads.

King V reframes corporate governance as a competitive necessity. It embeds Environmental, Social and Governance (ESG) factors and integrated thinking at the heart of board decision-making. The question boardrooms across South Africa are now facing is what this framework demands in practice when it comes to overseeing Artificial Intelligence (AI).

Buildings may be getting smarter, but too many control rooms still rely on yesterday’s technology. They use on-site servers, rigid architectures and a patchwork of interfaces. These systems are expensive to run and painfully slow to evolve. While many modern buildings are marketed as “smart”, much of today’s Building Management Systems (BMS) infrastructure remains rooted in ageing, server-bound control rooms.

South Africa's data centre sector is expanding rapidly. New investment is creating opportunities for economic growth, digital innovation and regional connectivity. It is also positioning the country as a strategic hub for Africa's digital economy. The country now hosts nearly half of Africa's data centre capacity. The local market is projected to grow from US$2.16 billion in 2024 to US$3.40 billion by 2030.