How smart leaders make the right things easier and the wrong things harder
By Robert Sutton & Huggy Rao
All too often, getting important things done at work is hard, soul crushing and convoluted. Too much precious time is spent wading through corporate gunk.
Collective wisdom
Friction eats away at our energy, creativity and productivity and makes business slow and unproductive. And yet so frequently, organisations make the wrong things easier to do, taking down guardrails when they should in fact hit the brakes. Over the past decade, Stanford professors Robert Sutton and Huggy Rao have made it their mission to understand this phenomenon.
Now, in this no-nonsense guide, they have assembled the very best of their collective wisdom. They show how to cut down unnecessary bureaucracy, overcome obstacles and banish the unhelpful systems that avert real progress.
The Friction Project is essential reading, whether you’re the CEO of a multinational, an employee dealing with difficult colleagues, or a freelancer seeking to streamline the way you operate.
About the authors
Robert I. Sutton is an organisational psychologist and Professor of Management Science and Engineering in the Stanford Engineering School. He has given keynote speeches to more than 200 groups in 20 countries, and served on numerous scholarly editorial boards. Sutton’s work has been featured in the New York Times, BusinessWeek, The Atlantic, Financial Times, Wall Street Journal, Vanity Fair, and Washington Post. He is a frequent guest on various television and radio programs, and has written seven books and two edited volumes, including the bestsellers The No Asshole Rule; Good Boss, Bad Boss; and Scaling Up Excellence.
Huggy Rao is the Atholl McBean professor of Organisational Behaviour at the Stanford Graduate School of Business and a fellow of the Center for Advanced Study in Behavioural Science, the Sociological Research Association, and the Academy of Management. He has written for Harvard Business Review, Business Week, and the Wall Street Journal. He is the author of Market Rebels and coauthor of the bestselling Scaling Up Excellence.
- PUBLISHER | Penguin Random House SA |
- ISBN | 9780241594858 |
- Recommended Retail Price | R420.00 |
- Classification | Management |
