Tag: metrics

Back in 2007, Michael Hammer, the father of the process-centred organisation, wrote in the Harvard Business Review that few executives question the idea that by redesigning business processes - work that runs from end to end across an enterprise - they can achieve extraordinary improvements in cost, quality, speed, profitability, and other key areas.

In today’s corporate world, data is power, and for a business strategy to be worthwhile, it must be supported by substantial data. Moreover, without research, it will be difficult for organisations to identify areas of improvement.

If a business wants to become truly data-driven, then its employees need to be equipped to understand and work with data as well as have meaningful conversations around that data. In short, they need to be data literate.

Customer Experience (CX) has become a global buzzword, since it was identified as a key opportunity for growth in any business. Research proves that customers no longer base loyalty primarily on price or product, instead they stay loyal to companies because of the experience they have with them.