Tag: Machine Learning (ML)

The pace of technology change keeps accelerating, not just in the manufacturing sector, but across industry sectors globally. Machines are faster, more powerful and more sophisticated than ever, and this trend shows no signs of easing off. However, for many reasons, South African industrial equipment and machinery (IM&E) manufacturers have been slow to adopt some of the latest technology, relying instead on old models. In doing so, they run the risk of falling behind their regional and global counterparts.

For jobs to be created, new industries need to be created and for that, you need people. A unique opportunity for job creation is emerging with the rise of artificial intelligence (AI), which is set to not only become a new growth area of its own but will also upend innumerable existing industries.

Every e-commerce business knows that digital advertising is the key to attracting and converting customers. The success of your digital advertising strategy, in turn, depends on how effective you are in feeding platforms such as Google Ads, Meta Ads, and TikTok Ads with sufficient amounts of high-quality first-party data.

Each industrial revolution has caused disruption, but it doesn't necessarily mean a net loss of jobs. While automation and artificial intelligence (AI) can eliminate jobs and industries, they also create new ones. AI has already improved our lives, especially in the service industry, by increasing efficiency and giving us more free time for tasks like booking flights or ordering food. However, these improvements are somewhat superficial.

Adding value one industry at a time, artificial intelligence (AI) is proving to be a fundamental tool in advancing technologies and enhancing various aspects of businesses all around the world. The agriculture industry is no exception. AI farming, also known as smart farming is gaining traction as many farmers have embraced a range of innovative AI-driven instruments.

In the wake of the widespread adoption of revolutionary artificial intelligence (AI) tools like ChatGPT, the realm of AI has rapidly advanced and filtered through to various industries. From healthcare to marketing, AI’s impact is undeniable.

Cars may be confined to the road but, increasingly, they depend on the cloud. From design and manufacture of vehicles to driving and maintenance, cloud computing has become critical to every part of the literal and figurative journey.

From the rise of virtual influencers and the advent of non-fungible tokens (NFTs) to TikTok’s explosive growth and Meta’s forays into the metaverse, we’ve seen a flurry of digital advances and innovation over the past five years. While some technologies such as virtual reality and NFTs still seem to loom far on the horizon, one heavily hyped tech that has broken through into the mainstream is artificial intelligence (AI).

While the internal audit function has undergone significant transformation, the rapid pace of change is only set to accelerate in the foreseeable future. I shed some light on some key industry trends that have emerged, and the some key areas of transformation we can expect to see defining the sector over the next five years.

During discussions with several of our contact centre customers, the topic of Artificial Intelligence (AI) and its impact on call centres and customer experience (CX), strategies is often raised. Various articles have been published relating to AI, machine learning (ML) and bots replacing humans in contact centres, focusing on the advantages that AI brings when compared to having people servicing customers and more.