Tag: customer
DIGITAL TRANSFORMATION JOURNEY
In a world driven by big data, the Internet of Things (IoT) and cloud connectivity, applications have become the system we use to record...
CLOUD CONTACT CENTRES – BEST VALUE FROM MODULAR FUNCTIONALITY
Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and web-chat routing to automated outbound dialling and interactive voice...
GET THE BEST VALUE FROM MODULAR FUNCTIONALITY
Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and web-chat routing to automated outbound dialling and interactive voice...
MANAGED SERVICES PROVIDES PLATFORM FOR INNOVATION
The arrival of a digital economy has ushered in an era of rapid business transformation.
It’s brought new business models, new value propositions and...
CUSTOMER MANAGEMENT IN 2017
The most ridiculous phrase in the English language is ‘the foreseeable future’. You can’t foresee it. What you can do is monitor trends that,...
CONTINUE INVESTING IN ANALYTICS & DATA PROCESSING
The next wave of ICT development in South Africa will see organisations across the country doing more with less while consolidating and outsourcing legacy IT,...
THE CHANGING FRAUD LANDSCAPE
While many businesses acknowledge the growing threat of fraud, more can be done to beat this crime – and win customers, says Keith Wardell,...
IOT CAN HELP MANUFACTURERS INTERNATIONALLY
The South African manufacturing industry has come under significant pressure in the last decade. According to Deloitte’s Global Manufacturing Competitiveness survey, South Africa is...
INTELLIGENT CUSTOMER INTELLIGENCE
Customer intelligence is an essential part of being able to provide excellent communication across a variety of channels – the more a company knows...
CAN RETAILERS STAY AHEAD?
There is a retail evolution where mass market, ‘one size fits all’ strategies no longer cut it and bigger retail stores are not perceived...
