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Nedbank misses targets as recession bites

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The banking group expects earnings for the year ahead to be in line with subdued economic growth.

Big data helping drive insurance innovation

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Research shows that insurance executives are recognising the opportunities associated with big data. Of course, they are no stranger to the importance of data analysis given how the industry is built around understanding market requirements and developing solutions accordingly.

Relentless in the fight against fraud, 2020 and beyond

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Bank hackers, email phishing scams and identity theft are synonymous with fraud in the financial sector. According to a statement by the South African Banking Risk Information Centre (SABRIC), more than R 800 million were lost over the last couple of years in South Africa due to fraud.

Gross negligence carve-outs

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Often ‘gross negligence’ is used as a carve-out from a no-liability clause. The Consumer Protection Act expressly provides that a supplier cannot exclude liability for gross negligence.

Beware of vishing as scammers look for spare cash

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Unfortunately, vishing is not new, but customers may be new to the scam. That’s why we want to warn customers, particularly in these tough economic times, when consumers are more vulnerable. Vishing is a method used to trick banking customers into divulging their confidential banking details, to scam unsuspecting bank customers out of their hard-earned money.

Liability claims – when to notify?

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Typically, an insurance policy stipulates that notice of a claim must be given as soon as possible or within the time limit stipulated by the policy. While this may seem simple enough with a straight-forward assets policy, liability insurance is markedly different.

AI helps unlock data potential of banks

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Artificial intelligence (AI) provides banks with the means to make better use of the massive amount of data at their disposal. In doing so, they can identify opportunities for growth faster and gain significant competitive advantage at a time when more agile digital counterparts are emerging.

Inaccurate product comparisons stifle innovation and harm clients

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I am calling on the insurance and fiduciary services industry to stop the practice of generating inaccurate product comparisons. Unfortunately, negative and inaccurate product comparison has entrenched itself in our industry, causing damage to companies and leading to mistrust by consumers.

Is your organisation prepared for the coronavirus? 

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With thousands of cases reported, and the World Health Organisation declaring it a global health emergency, the coronavirus has been making headlines.

Slip-and-trip claims causing more pain for businesses

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The R7.1million claim that was recently filed against Woolworths, after a customer stumbled and fell over a packing crate, once again brings the growing liability risks faced by South African businesses into focus. Personal injury claims are increasing in severity with each passing year. Looking at our own statistics, the average intimated values for personal injury (slip-and-trip) claims have risen from R172,600 to R270,690 between 2016 and 2018.

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