Banking & Insurance

The customer satisfaction gap between South Africa’s banks is closing rapidly, with the digital acceleration brought about by the pandemic being a significant equaliser. Banks are under significant pressure to reinvent their customer value propositions and differentiators at a time when technology and digitisation are making them increasingly invisible to their customers - until things go wrong.

Dependants can’t sue Road Accident Fund where breadwinner dies in single vehicle accident. The surviving wife and children of a breadwinner sued the Road Accident Fund for damages when he died as a result of a single vehicle accident in which the deceased’s negligence was the sole cause of the collision.

Medical aids all have a ‘medical aid rate’, which is a maximum amount they will pay for certain treatments. This rate differs depending on the medical cover you have, but is typically a maximum of 200% of their scheme rate.

What are your rights when an online transaction goes wrong? The worldwide pandemic, and associated lockdown, have brought about many changes in consumer behaviour. One of which is the surge in online shopping. As South African consumers adapt to the new normal, where traditional ways of shopping are largely discouraged in favour of online shopping (in an effort to promote social distancing), the number of card-not-present transactions (card transactions that occur while the buyer and seller are not in the same place) has increased exponentially.

The Department of Health has issued a White Paper on National Health Insurance (NHI). The paper, Gazetted on 30th June 2017, is available for download...

By now you would be hard-pressed to find a South African who is not familiar with the terms Stage 1-6 of load shedding, or even the tongue-in-cheek, Eish-kom. All of these are used to describe the instability of the national power grid.

Ask any sectional title body corporate what keeps them awake at night, and the recurring issue of maintenance – and who’s responsible for it – is most likely the answer. The solutions are often far from straightforward. According to the Sectional Titles Act, the body corporate is responsible for the maintenance of the sectional title’s common property, which includes the outside of buildings, roofs, common gardens and parking bays, driveways, security systems, and shared amenities.

Being nimble and awake to the rapid changes occurring to bank fraud will be essential. History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime.

The Financial Intelligence Centre Act, 38 of 2001 (FIC Act), places an obligation on accountable institutions to identify clients, to keep record of transactions, to report various transactions and to take measures to promote compliance with the provisions of the FIC Act. 

The year-long listeriosis outbreak in 2018, the Boeing 737 crashes in 2018 and 2019, and the collapse of the M1 Grayston Bridge in October 2015 are but a few out of many instances linked to some form of human error in business, frequently with long-term consequences.