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BPO collaboration is the secret to becoming automation-ready

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Although technologies such as artificial intelligence, business process automation and machine learning have developed at a rate faster than we could have imagined, we’re not yet at a point where we can say with certainty that machines are going to replace all humans in the workplace any time soon.

The power of regular ERP system updates for manufacturers

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In the fast-paced world of manufacturing, staying ahead of the competition requires constant adaptation and optimisation. Tempting as it is to stick to the ‘if it ain’t broke don’t fix it’ credo, one crucial aspect of maintaining a competitive edge lies in regularly updating Enterprise Resource Planning (ERP) systems.

Chatbots slated to dominate customer service channels

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A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the world’s organisations by the year 2027, having evolved over the past decade into a critical technology component of a service organisation’s strategy.

Investment lessons from the Springboks

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A good investment decision is underpinned by a tried-and-tested investment philosophy, a rigorous investment process and people who can implement and execute on these.

Navigating Rand volatility

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The South African Rand has endured considerable volatility recently, attributed to a myriad of global factors including commodity price fluctuations, financial market risk perceptions, and local political uncertainty. Amid this turbulence, South African individuals and businesses engaged in trade and investment have encountered both challenges and opportunities.

High-impact enterprise change is critical to creating growth

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Undertaking high-impact change throughout the organisation can potentially create business opportunities while entrenching resilient and engaging customer experiences. Fast, agile and dominant. These are the terms used to describe technology companies and that McKinsey believes are key to the success of the organisation.

In times of recession, can you afford not to invest in...

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The global economy is facing challenges on many fronts, with inflation and recession becoming the words of the day. As a result, budgets that are always tight (like IT) are under even more scrutiny than before. Any unnecessary spending needs to be curtailed, for obvious reasons, but does data management fall into this category?

Maximising manufacturing efficiency to minimise the impact of load shedding

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To succeed in today’s economic environment, manufacturers must find new ways to create and capture value. But how do they do this when South Africa is currently facing a massive energy crisis, with load shedding impacting production and grinding their operations to a halt?

Unlocking value from data to drive better business results

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Today’s digital technologies create vast quantities of data, which is where opportunities for improvement lie. However, much of it goes unused. In fact, the average plant uses only 20% of the data it generates.

Multichoice returns rest of Africa to profit and continues to expand

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MultiChoice Group (MCG), Africa’s leading entertainment company, returned its Rest of Africa business to profitability and further expanded its consumer services ecosystem during the year ended 31 March 2023 (FY23).

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