Tag: performance

Naspers is successfully delivering on its commitments. The fundamentals of its operating businesses are improving, driving profitable growth. The ongoing open-ended buyback continues to compound value over time and the removal of the cross-holding agreement has greatly simplified the Group’s structure.

Environmental, Social and Governance (ESG) initiatives have become top of mind in many companies. This has left organisations with questions such as: “Who should run with this internally?”, “What do we need to do?”, and “Is this something that will save us money or cost us money down the line?”

During discussions with several of our contact centre customers, the topic of Artificial Intelligence (AI) and its impact on call centres and customer experience (CX), strategies is often raised. Various articles have been published relating to AI, machine learning (ML) and bots replacing humans in contact centres, focusing on the advantages that AI brings when compared to having people servicing customers and more.

With Black Friday around the corner, South African retailers are gearing up for one of the busiest shopping days of the year. Unfortunately, most are ignoring a vital element in ensuring they are ready for the influx of shoppers. Black Friday and Cyber Monday have become staples of the South African calendar, with shoppers spending billions of Rands on deals.

Savvy business owners recognise employees' need to maintain a healthy balance between their professional and personal lives. Having the flexibility to manage responsibilities such as school runs and meal planning is one aspect, but there's more to it.

MultiChoice Group (MCG, or the group), Africa’s leading entertainment company, executed well on its operational objectives during the six months ended 30 September 2023 (1H FY24).

Three years ago, we talked about the Renaissance of the PC. While the personal computer (PC) has always helped us connect and collaborate, in 2020, at the height of work-from-home and virtual learning, we saw just how critical the PC is to all aspects of our lives.

Mentoring nourishes others to grow and act with greater confidence. The need for mentorship is greater than ever before. However, informal mentoring has not kept up with the challenges in business. In his latest book on mentoring, Niël Steinmann, South Africa’s leading authority on mentorship suggests a structured and intentional approach to mentoring, called crucial mentoring conversations.

Choosing a real estate agent is one of the most crucial decisions a seller makes in the home selling process because the right agent can be the key to a smooth, successful transaction, while the wrong one can lead to frustration and missed opportunities.

Findings contained in a new report by the United Nations Conference on Trade and Development (UNCTAD) indicate that Africa’s economies have the potential to become major players in global supply chains.