Tag: leadership

Ntombizone Feni | Executive Director | 21st Century | mail me | How often do we find ourselves grappling with the need for a keen...

The demand for highly skilled and adaptable professionals has never been greater. As businesses navigate the complexities of the 4th Industrial Revolution (4IR) and the digital era, they require graduates equipped not only with technical expertise but also with the soft skills and innovative mindsets necessary to thrive in this dynamic environment.

In the contemporary business environment, characterised by rapid technological advancements, globalisation, and shifting workforce dynamics, organisations face unprecedented challenges in workforce planning and management. Traditional models, focused primarily on headcount, no longer suffice as companies navigate the complexities of digital transformation, remote work, and an increasingly diverse and dynamic workforce.

Learn the surprising power of delivering beyond your customers' expectations. Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.

In today’s rapidly evolving market, customer experience (CX) is a battleground for companies vying to secure a competitive edge. Globally, evidence of the unequivocal correlation between CX and a company’s financial performance is widely understood.

Jacqueline van Rooijen | Director | Ycagel | mail me | In the fast-paced world of business and leadership, the word "no" can sometimes carry a...

Business leaders get it wrong when they assume that cyber resilience is only about digital tactics and tools. Cyber resilience strategies are destined to fail if they do not take the human element into consideration. To have a robust cyber resilience strategy, organisations must embed cyber resilience into the culture and every aspect of operations.

Few business leaders dispute that artificial intelligence (AI) is on course to upend every major market sector and industry, but many boards aren’t always aware of what a successful AI strategy looks like, or how best to prepare their organisations for the change.

A groundbreaking book redefining success to show readers how they can create truly abundant and fulfilling lives by following Sharma’s 8 Forms of Wealth model - from the #1 international bestselling author, speaker, and leadership expert.

We live in a world with the luxury of easily accessible information. Let’s face it – as empowering as that is, it can at times feel overwhelming. To keep things simple, we thought we would share a few tried-and-tested behaviours that have proven themselves, repeatedly, to be the most vital elements to get ‘right’ in a business.