Tag: empathy

Despite the digital revolution, customers still crave something profoundly human: empathy, understanding, and connection. As AI becomes more embedded in customer service, the challenge is not just technological – it’s emotional.

Africa today stands at a watershed moment. Our continent is not destined to lag behind. It has the potential to leap forward. To achieve this, we must re-prioritise quality infrastructure projects built not merely for the bottom line but for resilience, inclusion and long-term impact.

Does solving business problems with creative ideas motivate you? Are you inspired by deadlines and accurate results? Do you like working with people as much as numbers? These questions paint a specific picture for a specific role: people who manage payroll.

It is undeniable that Artificial Intelligence (AI) in education, even though still in its relative infancy, has a multiplier effect on student outcomes. I have seen how individualised learning impacts performance, and when combined with daily advances in real life, it often raises concern about the role of human educators in classrooms.

Artificial Intelligence (AI) is no longer knocking at the door of healthcare - it is already in the room. From faster diagnoses to personalised treatment and streamlined administration, the potential of AI to revolutionise care is undeniable. However, as a doctor working at the intersection of product development, clinical risk and strategy, I believe the real conversation isn’t whether AI has value.

After a little more than a year into my role as Chief Marketing Officer, I have started to think very differently about death and the business of death. Coming from an FMCG environment, I found the transition to the services sector, specifically funeral and life insurance, significant. However, I also discovered that there are similarities between the two sectors.

Within the highly specialised and confidential world of executive search, a new balance is emerging. Artificial Intelligence (AI) is taking over the data processing and pattern recognition that’s required, leaving us humans to thrive in the areas of creative problem-solving and emotional intelligence.

Thinking Seriously is a three-part series for anyone who suspects their brain might be quietly sabotaging them at work. Starting with thoughts - the architects of our decisions - then moving through emotions and behaviours, this series unpacks the invisible mechanics driving how we think, feel and act in the ambiguous chaos of modern business.

In any boardroom, agency or war room, leadership is the lever that moves the team. In advertising, where deadlines are brutal and the spotlight is always on, the difference between a manager and a true leader shows up fast. You can’t fake it. You either bring the spark or you don’t. I didn’t learn how to lead from a textbook. As such, I learned it in midnight pitch preps, delayed approvals, hard conversations, and the quiet post mortems that followed.

Mental health statistics indicate a global crisis, but awareness is steadily rising. It is crucial for companies to explore how they can bridge the gap between where they are and where they should be. In 2019, the World Health Organisation stated that 15% of working-age adults were estimated to have mental health issues. This massive figure translates into a loss of 12 billion working days and US$1 trillion annually in lost productivity.