Tag: customer satisfaction
Can you unlock the value in your spreadsheets?
It’s time for Small and Medium Enterprises (SMEs) to recognise that using data and analytics is not as scary or expensive as they may think - and that the benefits can be significant.
Extending existing data management architecture to drive greater value
For many years, the South African banking sector has strived to comply with international financial regulations, such as Basel II and its successors, in order to ensure cost effective access to global markets. With its focus on proving the accuracy of risk measures, Basel drove the adoption of data management principles within South Africa’s major banks, but with a risk focus.
Using standardisation to successfully meet tender requirements
Tenders are complex and competitive with multiple, highly-skilled organisations vying for the same projects and opportunities. This makes it key that companies stand out, showcasing their expertise and offerings in ways that underscore the invaluable tenets of cost-efficiency, quality, proven capability and productivity.
Hyper-automation the new frontier of competitive advantage
Amid a flurry of fast-tracked digital transformation initiatives over the past few years, hyper-automation has emerged as an essential approach in the drive toward operational efficiency and seamless customer experiences. For companies seeking to counteract the disruptive effects of the pandemic and its ripple effects on global supply chains, hyper-automation can ease the burden that repetitive processes and legacy infrastructure place on organisations.
Imagine how the customer feels
Businesses of all sizes can agree that customers no longer buy just a product or service. More than ever, the modern customer journey reflects the need for and investment in a positive experience. Today’s customers have higher expectations and no longer see online and offline shopping as distinct experiences. So, if businesses are largely geared towards customer satisfaction and retention, connecting with them in ways that matter is paramount.
Navigating data overload in the healthcare sector
With digital transformation and rapid advances in technology meaning change in the market is swift and constant, businesses must keep up, or face being left behind. Agility is the key to business success and the healthcare industry is no exception.
Lessons from leading entrepreneurs
Being an entrepreneur is no easy feat, but with a clear plan, passion and hard work – a lot is possible. As we enter Entrepreneurship Month, we speak to entrepreneurs from different fields and industries about their success and ask them their key tips on achieving greatness!
REPORT | Despite the shifting needs of the youth, what they...
The 2022 Gen Next report reveals what feels like unprecedented chaos as an ongoing theme experienced by the youth of South Africa. Youth unemployment, a shrinking economy, load shedding, looting and lockdown restrictions are but several contentious issues the youth were dealing with when the research study was infield.
Decluttered marketing that delivers data-driven experiences
The fact that 57% of marketing executives admit they often don’t have the data to understand customers or anticipate their needs is an existential problem. No matter the industry, customer data and insights are vital to helping deliver meaningful experiences, create strong engagement and achieve customer satisfaction.
BOOK REVIEW | Lead With Intent
Research provides convincing evidence that only fully engaged people deliver outstanding results on a sustainable basis. Lead With Intent is a profound yet easy read that reveals 9 leadership principles and practices that drive engagement in the workplace.