Tag: customer satisfaction

The 2022 Gen Next report reveals what feels like unprecedented chaos as an ongoing theme experienced by the youth of South Africa. Youth unemployment, a shrinking economy, load shedding, looting and lockdown restrictions are but several contentious issues the youth were dealing with when the research study was infield.

The fact that 57% of marketing executives admit they often don’t have the data to understand customers or anticipate their needs is an existential problem. No matter the industry, customer data and insights are vital to helping deliver meaningful experiences, create strong engagement and achieve customer satisfaction.

Research provides convincing evidence that only fully engaged people deliver outstanding results on a sustainable basis. Lead With Intent is a profound yet easy read that reveals 9 leadership principles and practices that drive engagement in the workplace.

We have announced new research findings from our latest global research survey, ‘Realigning the links of the disconnected supply chain’, which explores the challenges and solutions to ongoing supply chain disruptions that manufacturers and distributors face today.

Businesses who still think that brand and customer loyalty are what will keep them ahead of the competition, are in for a nasty surprise. In today’s age of digital transformation and accelerated technological change, customers are looking for exceptional experiences, and are shifting their loyalties to the brands that offer them.

In today’s corporate world, data is power, and for a business strategy to be worthwhile, it must be supported by substantial data. Moreover, without research, it will be difficult for organisations to identify areas of improvement.

We’ve all grown accustomed to hearing about the cloud and how it has changed businesses, delivering new efficiencies and capabilities for the 4th Industrial Revolution (4IR). Two years into the pandemic, we can also safely assume that most companies have made at least some strides and investments into cloud computing.

Businesses and consumers alike have had to weather several shocks over the past two years. In this article, I advise how businesses can make 2022 a year for rebuilding and taking advantage of new opportunities. During 2020, 42% of small businesses closed during lockdown, according to financier FinFind.

With digitisation reshaping the retail landscape, the future of the industry is unfolding before our very eyes. Since the pandemic began and lockdowns ensued, retailers have been forced to rethink the way they do business and, in particular, the way they serve their customers. 

In 1985 the South African insurance industry voluntarily launched the Ombudsman for Long Term Insurance system. The Ombudsman for Short Term Insurance (OSTI) was launched some four years later in 1989. These bodies operated independently and separately from one another until last year.