Tag: behaviour

During discussions with several of our contact centre customers, the topic of Artificial Intelligence (AI) and its impact on call centres and customer experience (CX), strategies is often raised. Various articles have been published relating to AI, machine learning (ML) and bots replacing humans in contact centres, focusing on the advantages that AI brings when compared to having people servicing customers and more.

The concept of diversity is well understood in most businesses, as is the negative impact of having leadership teams made up of people who are homogenous in their backgrounds, beliefs and cultures. Research has shown, for example, that greater diversity in start-ups is equated with greater likelihood of success.

You can get happier. And getting there will be the adventure of a lifetime. In Build the Life You Want, Arthur Brooks and Oprah Winfrey invite you to begin a journey toward greater happiness, no matter how challenging your circumstances.

Liezel Jonkheid | Director and Founder | Consumer Psychology Lab | mail me | South African consumers are in a fragile state - emotionally, psychologically,...

The demands of work, personal relationships and the expectations of others can be overwhelming and exhausting. Drawing a line on what we are prepared to accept is important for our own self-respect and mental wellbeing. Setting boundaries is about the limits and rules we decide on in our relationships with others and this helps us to hold ourselves accountable for our own behaviour and happiness.

The buzzwords for the past two years have been future-forward with all-encompassing terms like 'digital transformation', 'Artificial Intelligence (AI)' and 'blockchain', but 2023 brings with it a sobering reality.

In this thought-provoking, sanity-saving book, Thomas Erikson helps you understand what makes narcissists tick and, crucially, how to handle them without wearing yourself out in the process.

The COVID-19 pandemic shocked the world and left many scrounging for hand sanitiser and toilet paper as shopping aisles stood empty. Similar havoc was wreaked on financial markets as investors abandoned their long-term goals for the immediate emotional comfort on offer by moving either out of financial markets completely or into comparatively ‘safer’ assets.