Tag: automation

South Africa narrowly escaped a technical recession, according to the latest figures released by Stats SA in early March. Recession or no recession, growth is just not high enough to improve economic conditions and coupled with record interest rates and increasing prices at the fuel pump and grocery store, South Africans are under pressure.

In today’s rapidly evolving market, customer experience (CX) is a battleground for companies vying to secure a competitive edge. Globally, evidence of the unequivocal correlation between CX and a company’s financial performance is widely understood.

Artificial intelligence (AI) may be a topical conversation, but it is proving to be an invaluable time saver and productivity enhancer. In 2023, Microsoft introduced Copilot to a select group of organisations and teams to assess how well the technology reduced their ‘digital debt’ and delivered on their daily productivity and time-saving requirements.

Sports Illustrated – which was dragged through a protracted scandal after it was found that its publisher The Arena Group allowed artificial intelligence (AI)-generated content in the magazine, and the subsequent fallout including its CEO being fired and a missed license payment – has recently received a lifeline in the form of a new publisher in Minute Media.

In recent years, there have been a significant surge in cyber threats targeting industrial control systems (ICS) and associated control networks. Industry reports reveal...

Outsourcing is more than just catching an expert by the digital tail and swinging them into the enterprise, it’s a strategic investment into a long-term collaboration. Outsourcing essential business operations across multiple departments and functions has proven its strategic value as service providers refine their offerings and enterprises adapt their use cases and perceptions.

The world is in a permanent state of change amid technology, economy, consumer and climate change demands. Although there have been remarkable leaps in automation and Artificial Intelligence (AI), company leaders will continue to need highly skilled talent to meet their business needs.

There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend. Naturally, all eyes turn to technology to remove friction, add convenience, automate, drive personalisation and much more.

The terms automation and Artificial Intelligence (AI) have become synonymous with each other in recent times and are often used interchangeably. This can make the concept of automation seem overwhelming to some businesses that are not yet in a stage of their digitalisation journey where AI would be practical or beneficial.

Digital innovation offers unique insights throughout the audit process, enabling auditors to offer increased value and efficiency in a demanding economy.