Tag: automation

Real-time financial insights have become crucial to both big and small businesses. Advancements in accounting software technology provide up-to-the-minute information. This innovation offers enhanced decision-making, better cash flow management, and greater financial accuracy.

Small business owner wellbeing is essential for sustaining growth, balancing challenges, and achieving long-term success in today’s competitive environment. Wellbeing is a key factor in business growth and success, especially for entrepreneurs navigating the often lonely path of self-employment.

Trends shaping business travel reveal a shift toward wellness, personalisation and clearer communication to meet evolving traveller needs. The business travel industry is growing rapidly. According to GBTA research, 52% of companies plan to increase travel budgets in 2025.

The South African Revenue Service (SARS) increases customs duties for online retail orders as part of a broader strategy to promote local businesses and address global supply chain imbalances. The clothing and textile industry has faced widescale criticism for controversial environmental, social, and governance (ESG) practices. South African consumers may imagine themselves to be far from the hub of these issues. However, we are all participants in the global supply and demand for fashion.

Strengthening digital verification methods in financial services is essential to combat fraud, ensure regulatory compliance, and enhance customer trust in today's rapidly evolving digital landscape. Digital onboarding and real-time transactions are key to delivering a slick customer experience for financial services today. However, this open trading world has created gaps for financial criminals, including money launderers, terrorist financiers, and fraudsters, to exploit.

Artificial Intelligence (AI) is revolutionising industries across the world. In doing so, the role of the data specialist within organisations is changing. The use of AI in data-driven roles is accelerating. These professionals must enhance their skill sets to stay relevant.

As technology accelerates and sustainability gains global attention, supply chain management is becoming a crucial driver of business success. In South Africa, unique challenges such as rising costs and resource constraints are inspiring innovation through digitisation and sustainability.

In today’s digital age, data-driven insights have become the cornerstone of business success. These insights help businesses thrive. Understanding customer needs provides a greater competitive edge. Additionally, analysing financial data helps businesses plot their growth. This allows them to fulfill their full potential. The benefits of data in the business world are endless.

Does anyone remember when banks and insurance companies lamented that customer information couldn’t be leveraged effectively? This was because it was locked up in silos. Surprisingly, you don’t need a long memory - this was only about 12 months ago. And it remains a major issue for large organisations. Many still struggle to integrate disparate divisions dealing with the same customers, but separately.

Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences. Just recently, I opted to use WhatsApp to engage with a business but was channelled back and forth between channels to ultimately accept that I was number 200-odd in the voice queue.