Mistakes that are being made on the files submitted to TERS


Arlene Leggat | President | South African Payroll Association (SAPA) | mail me |

To date, the Unemployment Insurance Fund’s Temporary Employee Relief Scheme (TERS) has paid over R15,7-billion to 2,288,295 in its COVID-19 relief payments. Many employers, however, are still having their applications rejected.

Small, seemingly insignificant discrepancies in submissions are seen as mistakes and will lead to the submission being rejected.

When the relief scheme was made public, the Department of Labour issued guidelines and templates for the submission of files. Like many governments – and other – systems, if the submission isn’t in the exact same format as the templates provided, the submission will be rejected.

Even the smallest discrepancies will get an application rejected

Everything from the date formats to the termination dates must be written in a specific way, precisely as the template stipulates, to avoid the application being rejected by the system.

There are two different date formats to use in the application, for example. The header date in the application doesn’t have dashes, but the dates in the data section have dashes. Using a comma instead of a decimal point or full stop, for example, will be seen as incorrect by the system.

The termination date on the application is also causing a lot of confusion. This date refers to people who have left your employ during this period, if they are still employed, it must be blank. Little discrepancies like these have led to many companies’ applications being rejected.

While the process can be frustrating, an employer’s best bet is to download the guidelines that are available on the Department of Labour’s website and do a line-by-line comparison between the template and submission.

Take the sample template that has been issued on the site, put it next to your file, and go through the submission slowly and diligently to make sure that that you have provided everything in the required format. If your submission is 100% aligned with the sample template, then you should get paid.

If at first you don’t succeed, try again

Employers who have had their submissions rejected have become despondent and many have adopted a ‘what’s the point?’ attitude. It is important to persevere with the application process, even if it is tedious.

Many businesses are struggling to pay their workers during the pandemic, which is understandable, but the TERS benefit is available to provide relief. It can be frustrating to go through the process, but please keep at it. Your employees depend on you.

In a country where the vast majority of people spend their salaries within days of receiving it, not having their full salaries is only going to compound the economic problem South Africa faces.

At the very least, we need to make sure that people are getting paid what they can.



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