Tag: training

Empathy is a key differentiator in creating exceptional customer experiences. In an increasingly tech-driven business world, it stands out. Labelled a ‘soft skill,’ it is a complex trait to develop. This development requires self-awareness, emotional intelligence, and ongoing effort.

Our 2025 cybersecurity predictions, developed by a team of global industry experts, highlight critical trends shaping the cyber threat landscape. In 2024, cyber threats escalated at an unprecedented pace, driven largely by the rapid adoption and evolution of Artificial Intelligence (AI) tools.

The adoption of fleet management systems in South Africa is accelerating. This is leading to safer roads. To keep up with rapidly evolving telematics technology, fleet operators are advised to view their systems through a more holistic lens. According to the Fleet Management in South Africa 2024 report, the country’s fleet telematics market penetration rate is expected to rise. It is estimated to grow from 41.5% in 2021 to 68% of the total fleet vehicle population by 2026.

As the year ends, businesses face year-end fatigue and the pressures of the approaching festive season. This period, marked by heavy workloads and rushing to meet targets, creates opportunities for cybercriminals to exploit vulnerabilities. One prominent method is business email compromise (BEC), a sophisticated cybercrime targeting organisations via email system infiltration. A common BEC tactic involves altering banking details on invoices.

Mathews Phosa has been an eyewitness to the dramatic shifts of political power in South Africa. He was involved in the Black Consciousness Movement, the United Democratic Front (UDF), and the African National Congress (ANC). In 1985, he fled into exile and became an Umkhonto weSizwe commander in Mozambique.

In today’s digital age, data-driven insights have become the cornerstone of business success. These insights help businesses thrive. Understanding customer needs provides a greater competitive edge. Additionally, analysing financial data helps businesses plot their growth. This allows them to fulfill their full potential. The benefits of data in the business world are endless.

So, your idea has taken off and is wildly successful. Next step is to franchise it and make some serious money, right? Not so fast: while the franchising model can be applied to almost any industry, not all businesses are ‘franchisable’. The first step to building a successful franchise is having a concept that has been growing well as a freestanding business, and being able to understand how the business operates and what is at the root of its success.

Workplace bullying transcends mere professional misconduct; it is a violation of human rights that undermines employee dignity and wellbeing. Bullying manifests in various forms - verbal, emotional, psychological and even through passive-aggressive behaviours such as exclusion and gossip. In South Africa, the implications of workplace bullying extend beyond moral concerns, as it infringes on constitutional rights.

The solution to youth unemployment and the skills crisis lies in upskilling and empowering youth with future digital skills. Relevant digital skills should be developed before they enter the workplace. ICT certifications alone are not enough to meet the rate of change in the workplace. They also cannot secure sustainable job creation. South African companies hiring young people with practical skills will succeed. These skills should meet current and future business demands.

Local government in South Africa faces challenges such as bureaucratic inefficiencies, lack of resources, and widespread corruption. These issues often hinder local government's ability to effectively meet the dire needs of the community.