Tag: Service Level Agreement (SLA)
POPIA – Service providers have to obtain a SOC 2 report
Under Protection of Personal Information Act (POPIA), service providers will have to obtain a SOC 2 report to demonstrate to their clients that they are enforcing proper security and data privacy practices. Over 80% of private, SMME and large companies plan to revise their operations in the next few years.
Why your business no longer needs a PABX
Let’s face it, things have changed for business. They are not going to go back to the way they were. And we need new ways to manage the 'new normal', fast. Take for instance your office PABX system: A PABX (or PBX) is a company switchboard, that allows everyone in the company to make and receive calls from the same number(s), and transfer calls between each other. Sounds simple enough, right?
Making the move from ADSL: connectivity matters for BC
If you haven’t made the switch yet from ADSL, you might be feeling a little lost with all the options on the market. Fibre infrastructure and development is booming in South Africa with more and more areas coming online every week and an ever-increasing pool of internet service providers (ISPs). With this in mind, fibre is probably at the top of your list, and for good reason.
COVID-19 and collections: digital customer communications vital
Collections teams are now responsible for more customers than ever - are they ready? The recent announcement from the UK’s Financial Conduct Authority concerning its expectations about what to do next with customers who have been affected by COVID-19 - whether they have taken a payment holiday or not - underlines the importance of customer communications.
Behind the smoke and mirrors of the internet
Everywhere you look these days in urban areas and surrounding suburbs, there seems to be an advertisement for a different fibre provider. Clearly the South African internet market has come of age, and consumers – especially business customers – are benefiting from plummeting prices, increased speeds, and a myriad of package choices.
Choosing your broadband provider
With dozens of providers jostling for your organisation’s business connectivity, it can be extremely confusing to settle on one broadband package. Very often price seems like the only distinguishing factor, as providers all promise the earth.
