Tag: Service Level Agreement (SLA)

Service-Level Agreements (SLAs) are not new in the automation and control industry. They are also not new in many adjacent industries. However, they remain one of the most important aspects for any business that relies on complex automation, control, and electrical systems.

The financial service industry is no stranger to stringent regulation. Unlike other sectors that have scrambled to comply with legislation such as NIS2, financial service organisations are comparatively pretty diligent when it comes to data resilience and cybersecurity.

The C-suite has long left data resilience and cybersecurity in the hands of security and IT teams. It has been a case of ‘leave it to the experts’, and for a long time, that made sense. But as organisations have become increasingly dependent on technology and breaches have become a case of ‘when’ rather than ‘if,’ cybersecurity has become a part of everyone’s day-to-day.

Demand for managed software defined wide area networking (SD-WAN) solutions is experiencing explosive growth as businesses grapple with new connectivity and security challenges. SD-WAN plays an essential role in facilitating cloud migrations and hybrid working models at a time of growing cybersecurity threats.

The Department of Home Affairs (DHA) has launched the re-packaging of the Corporate Accounts service with a Pilot Project for Trusted Employers. The Trusted Employer Scheme (TES) aims to provide qualifying companies a means to a flexible pathway for skilled applicants to obtain work visas expeditiously in line with global best practice.

To minimise environmental impact, many organisations seek to implement eco-conscious strategies into their operational practices.

In any workplace, the relationship between management and the workforce can become tense or strained, for any number of reasons. Often, these tensions can escalate into industrial action, which can be severely disruptive to business.

One of the phrases that emerged in the last two years as more companies adopted remote working was 'the new normal.' At the time, most of us took that to mean that – along with having to wear masks and sanitise our hands at every opportunity – businesses that found they could continue operations on a remote working basis would continue to do so in perpetuity.

The world has changed in many respects in recent years, and with this there has also been a significant change in the way we do business. It is this change that has been driving the rapid adoption of cloud technologies – a trend that was hugely accelerated by the global COVID-19 pandemic.

The role of the Managed Service Provider (MSP) is to take responsibility for looking after the organisation's infrastructure and tooling services, whether it be in cloud or on-premises. This frees up time from the organisation's resources to accelerate business value and time to market.