Tag: service delivery

The captain of Ship SA, President Cyril Ramaphosa, can surely see the iceberg that we are heading for and one can almost hear the call go out for us to 'brace for impact'. The iceberg is an economy that is in crisis – an unemployment rate of 42% (using the expanded definition), GDP growth projections down by 7.8%, tax revenue projections at R304 billion less than originally budgeted for, a budget deficit of R709 billion for 2020/21, a current debt to GPD level of 81.8% and debt service costs (interest) currently amounting to 21c in every tax Rand collected.

In a time when customer service delivery reigns supreme, many organisations are faced with multiple obstacles in getting their standards and interaction back to pre-COVID-19 levels. Communication and more specifically telephony systems have also been critical.

The furore around the awarding of a contract to a politically connected individual’s company shows that government has not yet accepted its role as custodian of good governance for South Africa Inc, and the extent of public disenchantment with perceived corruption.

Government needs to take bold and rapid action to extricate the country from the economic quagmire in which it finds itself. The local economy is struggling to generate the growth needed to address high unemployment and inequality, as well as arrest the declining productivity that has eroded the country's global competitiveness.

Hold the white dress, cheesy music, expensive, but rather tasteless entrées nobody cares to eat and the dull fruit cake heavy with icing and you reveal the truth: marriage is not just a glamorous ceremony to entertain bored throngs but rather the union of two people.

A major takeout from the month-long bus strike earlier this year is that workers were prepared to strike for a protracted period until their main demands were met, including that they be paid for the month that they did not work as a result of the protest action.

George Tshesane | Director: Public Sector | Deloitte | gtshesane@deloitte.co.za | www.deloitte.com | A rigorous focus on delivery is key to government winning public trust....