Tag: service delivery

There is a definite shift happening in the world order, says leading scenario planner and futurist Chantell Ilbury. But she emphasises that it's not just about the fact that it's shifting. What matters is what it’s going to shift to. Ilbury examined the topic of "Trump, South Africa and Your Business: Navigating Uncertainty with Scenario Planning" at a recent event we co-hosted with auditors Nolands and JSE Private Placements.

Are we there yet? E-visas could boost SA’s tourism competitiveness, but we are not yet geared for arrivals. Properly rolled-out digital visas will boost inbound travel. They will also dismantle long-standing entry hurdles. For anyone returning to South Africa after time abroad, there’s an unmistakable sense of homecoming – the warmth of a genuine South African welcome, coupled with the relief of the end of a long-haul flight.

It has become increasingly challenging to meet consumer demand for accessible data. This challenge is changing the shape of service delivery and innovation in 2025. In the first quarter of 2024, one user consumed 411.4 terabytes of data. According to MTN, the average contracted user consumes around 21.9 gigabytes of data every month.

The South African Revenue Service (SARS) has marginally improved refund payment time frames, but it needs to prioritise improving service delivery and building trust with taxpayers. In his recently delivered Medium-Term Budget Policy Statement (MTBPS), Finance Minister Enoch Godongwana announced a tax revenue shortfall of R22.3 billion.

Local government in South Africa faces challenges such as bureaucratic inefficiencies, lack of resources, and widespread corruption. These issues often hinder local government's ability to effectively meet the dire needs of the community.

Any business relying on machinery and equipment for its operations is exposed to the probability of significant financial losses due to a breakdown of a key piece of machinery that isn’t quickly or easily replaced or repaired.

Over the past couple of years, implementation of automation in business, along with measured adoption of artificial intelligence (AI), has given businesses in the service industry the ability to enhance their workforce and their operations. This is because automation can take over many of the manual, admin-heavy tasks that can be very time-consuming for a workforce - particularly valuable in field service management (FSM) where there are many moving parts.

In the context of a highly charged and challenging environment for doctors in South Africa, telemedicine is emerging as an attractive alternative route for young doctors seeking a sustainable career. Taking it a step further, offering telemedicine as a managed service to businesses not only improves employer and employee experience but also ensures a stable work environment for doctors.

In recent years, the world has witnessed a remarkable shift in the global creative landscape, with African creativity arising as a powerful force to be reckoned with. As statistics and industry reports affirm, it is indeed our time to lead, and we have every reason to be proud of the incredible talent emanating from the diverse and rich cultures across the continent.

In today’s rapidly evolving market, customer experience (CX) is a battleground for companies vying to secure a competitive edge. Globally, evidence of the unequivocal correlation between CX and a company’s financial performance is widely understood.