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Identity platforms – safeguarding your online betting

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Online betting in South Africa is a thriving business, expected to become a billion-dollar sector within four years. But there are risks, especially as the digital era makes it easy to forge identities. Betting companies must manage fraud risks and honour legislation, avoid financial and reputational damage, and continue investing in customer relationships.

Creating sustainable mining through process automation

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Process automation plays vital role in making the mining industry more sustainable. It enhances operational efficiency whilst reducing environmental impact. By leveraging advanced automation systems, mining companies can optimise resource utilisation, minimise energy consumption, and lower greenhouse gas emissions.

Responsible & ethical AI- process automation has part to play

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To some it might feel we’re living in an “endless summer” of artificial intelligence (AI), with a new breakthrough announced almost monthly. And whilst AI offers important benefits to a myriad of industries, it should also be cautionary tale, with the relevant cybersecurity, legal compliance, data protection and so forth measures put in place.

Effective customer experience begins with optimisation of operations

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Many leading brands find that the operational transformation journey is more challenging, costly, and resource-demanding than expected. Organisations must unify their people, processes, and technology around the common goal of digital excellence to succeed. This is true whether your organisation is made up of multiple entities or functions as a universe of channels reaching out to customers in new and expanding markets.

REPORT | The rise and impact of digital health

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We have released a 32-page white paper, detailing the rise and impact of digital health – a sector which is projected to evolve into a trillion-dollar global market by 2030. This is a first in a series of five reports aimed at covering the breadth of the digital healthcare sector.

Process automation for crisis survival!

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The speed at which companies implement their digital strategies is often too slow and does not keep pace with the structural shifts that affect their industries. Successful disruptors move quickly from concept to scale. The global pandemic has forced many companies to rapidly accelerate their digital agenda to support the new ways of work for employees and the evolving demands of customers.

Hospitality 4IR will still require the human touch

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While the 4th Industrial Revolution (4IR) presents immense opportunity for particularly the hospitality industry, the people-centred nature of these businesses will likely see human capital remaining an equally integral component to organisational success.

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