Tag: Mark Wilson

What should Customer Experience (CX) look like in the time of COVID-19? It may all come down to speed and convenience, or perhaps human touch and making a real connection is still key. Responsiveness, caring, an appreciation of the problem and ease of use is welcomed. The right solution for the right problem (no matter the size of the issue), handled professionally and ethically, is also valued.

As we progress further into Industry 4.0, finance needs to further leverage new technologies to add real value to a business’s bottom-line, yet it remains in its infancy stages. Industry 4.0 has impacted a range of industries, and with the digitisation of industrial value chains, many forget about finance, which has only touched the tip of the iceberg when it comes to leveraging new technologies.

As the Fourth Industrial Revolution rages on, there needs to be a greater shift towards adopting an interconnected way of thinking if humans are to truly engage and optimise 4IR and beyond.

Read our exclusive cover story titled REWIRING YOUR BRAIN | ARE YOU CONNECTED INTO 4IR THINKING? by Mark Wilson, Managing Director, SYSPRO Africa, as well a host of other topical management articles written by professionals, consultants and academics in the October/November 2019 edition of BusinessBrief.

Implementing the right training and development programme can bring far-reaching benefits to a company. Upskilling employees is an investment that can yield significant returns for a company.