Tag: innovation

If one accepts that innovation is crucial to business sustainability especially in the disruption era in which we live, there appears to be a need to better explain the purpose of intellectual property and how these rights together with workplace policies on performance can assist businesses adapt and compete.

Digitalisation was already a key theme in the growth strategies of financial services providers before the global COVID-19 pandemic struck. The need to innovate in response to shifting customer demands around engagement and experience, rising industry disruption from digital-native challenger banks or pivots from major digital-native businesses, and the need to respond to a dynamic regulatory environment has spurred digital transformation and entrenched an innovation agenda across the industry.

What should Customer Experience (CX) look like in the time of COVID-19? It may all come down to speed and convenience, or perhaps human touch and making a real connection is still key. Responsiveness, caring, an appreciation of the problem and ease of use is welcomed. The right solution for the right problem (no matter the size of the issue), handled professionally and ethically, is also valued.

Emerging technologies and innovative new business models are transforming life, business and the global economy at unprecedented speeds. As digital technologies reshape the modern world, businesses established in less fluid times are having to make increasingly complex and critical decisions against the ticking clock of change. 

The next three years do not look like the new normal they look like the never normal. It is not a pessimistic way of describing it but a realistic way, and it means that we need to think long and hard about planning and strategy and execution. There will be a lot of strategic thinking wastage over the next three years, and in our view, we cannot spend enough time studying how people are thinking and how they are reacting to the Coronavirus Covid-19 pandemic, the economy, and technology.

Read our exclusive cover story titled INNOVATION VALUE | WHAT DRIVERS DO ORGANISATIONS USE TO COMPETE EFFECTIVELY? by Henra Mayer, CEO, Innocentrix, as well a host of other topical management articles written by professionals, consultants and academics in the August/September 2020 edition of BusinessBrief.

Read our exclusive cover story titled COVID-19 | RESET... REDEFINE, REFINE, REBUILD ...RESTART! by Dr Ivor Blumenthal, CEO, ArkKonsult, as well a host of other topical management articles written by professionals, consultants and academics in the June/July 2020 edition of BusinessBrief.

I am calling on the insurance and fiduciary services industry to stop the practice of generating inaccurate product comparisons. Unfortunately, negative and inaccurate product comparison has entrenched itself in our industry, causing damage to companies and leading to mistrust by consumers.

The digital domain has evolved into a world of its own, endless online opportunities have been availed for various processes which were previously traditionally facilitated. Although these methods themselves have not changed much, society has, and it is vital that we also keep up with the times.

Trust is a firm belief in the reliability, truth, or ability of someone or something. Trust is what every business is built on – the brand promise, the quality of products and solutions, and ultimately, client relationships are based on trust.