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Monday, February 18, 2019
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Using digital to personalise customer services

Digitalisation has led to customers having an overwhelming number of choices in purchasing choices, brand selections and generally – everything they do. When presented with too many choices, many customers are likely to make poor decisions and disconnect with brands. When it comes to options, simplicity wins. Companies succeed when they cater to the individual customer and make it easier for them to consume what they want, how and when they want.

Why sustainable IT equates to sustainable business

Although South African business leaders may feel somewhat besieged by bad news and murmurs of ‘unbearable’ Eskom tariff hikes, tech-fuelled innovation is providing business with new options to lower energy consumption.

GRIT & PURPOSE | Foundations for exponential success

853,000,000 results pop up when you google SUCCESS - tips to achieving anything, traits of successful leaders, steps to launching your million-dollar startup, even how to become the next Mark Zuckerberg. Most people tend to think the most successful entrepreneurs, business owners and CEOs we read about just got lucky. That the key to their success was the sum of the perfect equation of entrepreneurial traits, skills, money and background. Some magic formula the rest don’t have access to.

BOOK REVIEW | Ageing Wealth – An Unequal Problem

John Kinsley has written a book that presents two macro-economic challenges facing the world today. There are two broad economic challenges facing economies around the world today: the one is ageing demographics (particularly in established economies) and the other is inequality.

Workplace conflict – Perspectives and opportunities

Conflict is a reality in the working environment, and if dealt with successfully, it can result in creative and inspired solutions, stronger relationships and progressive development.

Advance financial processes with Artificial Intelligence

The growing demand for accurate, effective and convenient business support tools has seen a rise in solution-driven innovations from payment, banking and budgeting applications, to accounting desktop solutions.

Delving deeper into Eskom’s mismanagement

In July this year, Eskom released their much-delayed financial results. Poor results revealed, amongst others, a net loss of R2.3 billion and an amount of R19.6 billion that was attributed to irregular expenditure. 

Plugging the multi-cloud skills gap

The skills to understand, manage, and secure multi-cloud deployments are more vital than ever as enterprises struggle to keep pace with technological innovation.

The service desk as launchpad for automation

Transformation has been a trending word for a while, as businesses across the globe incorporate their own interpretation of the word into their businesses. Digital transformation, in particular, continues to be a topic prioritised in many boardrooms. However, digital transformation is not a button that you press to enable; it’s a journey, comprising many steps and technologies to work for your business.

Oil and Gas digitisation taps opportunity?

Advanced digital technologies present new opportunities for oil and gas companies: to cut costs, unleash new innovation, and prepare them for the growing trend towards renewable energy.
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