Tag: human interaction

Both the role and value proposition of insurance advisers is changing as the insurance industry becomes more complex. Understanding the client’s risks and offering the most appropriate solution requires that insurance advisers are experts in their field.

Automation is complex – especially in the manufacturing industry. Will the automation trend continue to accelerate? The adoption of automation is one of the unexpected game-changers that the COVID-19 pandemic has accelerated in manufacturing. The impact is nowhere more robust than on the shop floor.

Businesses who still think that brand and customer loyalty are what will keep them ahead of the competition, are in for a nasty surprise. In today’s age of digital transformation and accelerated technological change, customers are looking for exceptional experiences, and are shifting their loyalties to the brands that offer them.

The events of the last few years have hit the fast forward button for the South African e-commerce industry. According to Geopoll, e-commerce grew by 66% YoY (Year over Year) in 2020, while brick and mortar retail fell by 30%.

The life insurance and annuity industry proved resilient in 2021, even in the face of the many challenges associated with COVID-19. It’s now a given that the pandemic forced insurers to adopt digital technologies and operate more in the digital space. This digital shift is the source of the industry’s resilience as more companies, and customers, enjoy the benefits of their digital transformations.

As we move further into the digital age, paperless systems are becoming a more appealing way to deal with document management and storage. Instead of physical filing systems and cabinets taking up space, a document management system (DMS) enables you to store and organise your important documents in an electronic archive that only permissioned users to access and edit.

The recent announcement that heavyweight Wall Street bank, JP Morgan Chase has agreed to buy UK Robo-Adviser, Nutmeg, indicates the far-reaching effects of COVID-19 on the financial advice and wealth management industry as big business embraces this new model.

There are 3.9 billion email users in the world, across every generation. But, while every generation uses it, some use it differently to others. How can you customise your emails, so they connect with the generation you’re talking to?

While COVID-19 is certainly not a thing of the past, as a society we appear to be starting to find ways of living with the virus and, for most people at least, taking the necessary precautions to protect ourselves from being infected by it. The same can be said for many businesses.

The effect of the COVID-19 Pandemic on employee mental health has been overwhelming. Organisations are realising the deep need to turn their attention and focus on employee wellness, especially during this time of increased separation and decreased human interaction.