Tag: human interaction
Building authentic workplace connections
Building authentic workplace connections is so important for creating resilient teams to thrive in today’s dynamic and collaborative workplace. As we emerge from the profound disruptions of the past few years, the need for genuine connections is clear.
Threat of customer push-back against AI looms large
South African business leaders might be willing to invest in artificial intelligence (AI) to improve their business operations, but they are being held back by a crucial ingredient: technical skills. A recent snap poll we conducted shows that budget is not an issue, but a skills vacuum is.
Unleashing the power of the cloud
Moving to the cloud is essential. Businesses that don’t move to the cloud can, to some degree, add complicated layers to their legacy systems in an effort to keep up with the times, but eventually, they will be forced to make the move.
Digital treasuries – is it too early for Africa?
There are many challenges for treasuries across the world, in any market, but the developing world has an opportunity for a head start in the switch to digital. This is borne out by the fact that the adoption of best practice treasury management tools, technology and integrated enterprise resource planning (ERP) systems that feed off data points all along the ERP value chain, are entirely within the grasp of corporate treasuries.
How to reduce digital fatigue
The post-COVID-19 ‘new normal’ is radically different to life as we once knew it… your working environment has expanded beyond just the computer screen and office and it is possible to work virtually from anywhere as per the hybrid model. But there is a price to pay for this hybrid existence.
Sign language – the tourism industry could do better
Tourism is a multi-sensory experience and South Africa, with its abundant wonders, exemplifies this perfectly. But in reality, more than 60,000 South African citizens grapple with hearing impairments and are unable to experience our country through all five senses.
Boost your CX – marry analytics with intuition
While digitisation and automation create many opportunities for businesses to streamline tasks and deliver benefits of ease and convenience to customers, this doesn’t automatically translate to good customer service. In fact, that assumption can create a significant risk for any business, because the simple truth is that you cannot entirely remove the human element from your business when you are dealing with customers who are human.
Sectional title schemes – maintenance remains a thorny issue
Ask any sectional title body corporate what keeps them awake at night, and the recurring issue of maintenance – and who’s responsible for it – is most likely the answer. The solutions are often far from straightforward. According to the Sectional Titles Act, the body corporate is responsible for the maintenance of the sectional title’s common property, which includes the outside of buildings, roofs, common gardens and parking bays, driveways, security systems, and shared amenities.
Protecting schools from data breaches and ransomware
As organisations across the globe contend with an increasing number of cyberattacks, schools and higher learning institutions are looking for innovative and cost-effective ways to protect their students, staff, and data from breaches and ransomware.
Insurance advisers – helping to navigate challenging times
Both the role and value proposition of insurance advisers is changing as the insurance industry becomes more complex. Understanding the client’s risks and offering the most appropriate solution requires that insurance advisers are experts in their field.