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Embracing AI to reshape business dynamics & customer interaction

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World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and technological advancement. Artificial Intelligence (AI) stands at the forefront of this celebration, reshaping the landscape of business operations and customer engagement. The combination of advanced data analytics with cloud computing has propelled AI into the spotlight, making its integration more accessible across industries.

Financial institutions without acceptable empowerment plans could lose their licences

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In 2020, the National Treasury published for public comment a draft Conduct of Financial Institutions Bill, as an update of its draft two years earlier. This 2020 draft bill aims, ambitiously, at revising the separate laws which regulate the conduct of financial institutions of all kinds, be they banks, insurers, pension funds or medical schemes; and which regulate the conduct of providers of financial advisory, administration or payment services.

Telecoms in 2024 – Smoke (signals) & mirrors vs real 5G...

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From smoke signals and homing pigeons, long-distance communications have come a long way – today telecom platforms and solutions have transformed how organisations and individuals share voice, data, video and information. The world has moved beyond the physical and into the digital with solutions that allow for clear, always-on, and accessible communications.

BOOK REVIEW | I am the Vision

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I am the Vision serves as a manifesto for Mpho Dagada’s political party, Arise South Africa. Arise South Africa strives for a South Africa where poverty, inequality, corruption and despair have been replaced by boundless opportunities, unwavering justice and a vibrant democracy powered by innovation.

Retail – a careful balance between technology & people required

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There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend. Naturally, all eyes turn to technology to remove friction, add convenience, automate, drive personalisation and much more.

Employees expect more from their workplace – and their bosses

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Effective communication, emotional intelligence (EQ), trust, and willingness to be vulnerable are the most sought-after qualities for today’s business leaders. New global research reveals a significant shift in our relationship with work and our expectations of it in recent years with employees seeking work environments in which they can grow. In a nutshell: we want more from our work and our bosses.

Women’s empowerment begins by removing barriers to girls’ education

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At the current rate of progress, the World Economic Forum says it will take 102 years to close the gender gap in Sub-Saharan Africa. It is therefore vital to ensure girls have equal opportunities not only in the workplace but in school to accelerate closing the gender gap.

B-BBEE Commission releases 2021 national status and trends report

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The Broad-Based Black Economic Empowerment (B-BBEE) Commission’s latest report on empowerment trends shows a decrease in overall black ownership, as well as in black women ownership. The B-BBEE Commission has released its annual trends report for the 2021 calendar year.

Empowered women make powerful investors

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It is hard to deny there is still a gap between men and women, especially when it comes to finances. Yet, when it comes to investing, women, just by being themselves, have some advantages over their male counterparts. Some women may still experience the effects of the gender pay gap and slower career progress when compared to their male counterparts.

Riots due to inequality? Not likely

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South Africa saw its most destructive riots in years this past July, ostensibly in response to former President Jacob Zuma's imprisonment and due to socio-economic factors. The Constitutional Court's sentencing of Zuma was widely hailed as a victory for the Rule of Law, but the commentariat in many cases remains blissfully unaware of its diagnostic blindspots.

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