Tag: empowerment
Hyper-personalisation empowers CX
Clients today recognise that while convenience is easily replicable, delivering exceptional Customer eXperience (CX) through a genuine understanding of their unique business needs is irreplaceable. Client interaction and project management strategies are shifting dramatically toward hyper-personalisation, and businesses in the B2B space risk consistently falling short of meeting client expectations and client experiences, if they do not empower their teams effectively.
Paperless future of travel – maybe
International travel is a mind-expanding privilege, but it is also immensely painful, mainly because of how dependent we are on paperwork. Have the wrong piece of paper, or the wrong credentials on a piece of paper, and a routine process can become a nightmare.
Challenges and triumphs of women leaders in South Africa
In South Africa, women aspiring to leadership roles encounter a landscape shaped by historical inequalities and persistent socio-economic challenges. Women in leadership, particularly black women in South Africa, face a unique set of challenges deeply rooted in both historical and contemporary contexts.
Breaking Barriers: Kerry van der Merwe’s Path to CFO at Rainbow...
In the dynamic and challenging business world, women’s leadership roles have been evolving rapidly, yet there remains much ground to cover. Kerry van der Merwe, the Chief Financial Officer (CFO) of Rainbow Chicken Ltd., stands as a testament to the progress made and the work still to be done. Her journey, marked by perseverance, strategic foresight, and a commitment to gender equality, offers valuable insights for aspiring female leaders and decision-makers across industries.
Women in leadership – re-evaluating our understanding is critical
Growing up in Cape Town with a mother whose life epitomised resilience and strength, I was offered an early glimpse into the different forms of leadership that many women embrace, but that are often overlooked by society.
Collaboration is key to unlocking fintech’s potential to deliver financial inclusion
The rise of financial technology (fintech) in Africa is not just a story of innovation; it's a narrative about empowerment and transformation. As the continent continues to grapple with the challenges of limited access to traditional banking services, fintech has emerged as a beacon of hope, offering a path towards financial inclusion and economic growth.
Embracing AI to reshape business dynamics & customer interaction
World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and technological advancement. Artificial Intelligence (AI) stands at the forefront of this celebration, reshaping the landscape of business operations and customer engagement. The combination of advanced data analytics with cloud computing has propelled AI into the spotlight, making its integration more accessible across industries.
Financial institutions without acceptable empowerment plans could lose their licences
In 2020, the National Treasury published for public comment a draft Conduct of Financial Institutions Bill, as an update of its draft two years earlier. This 2020 draft bill aims, ambitiously, at revising the separate laws which regulate the conduct of financial institutions of all kinds, be they banks, insurers, pension funds or medical schemes; and which regulate the conduct of providers of financial advisory, administration or payment services.
Telecoms in 2024 – Smoke (signals) & mirrors vs real 5G...
From smoke signals and homing pigeons, long-distance communications have come a long way – today telecom platforms and solutions have transformed how organisations and individuals share voice, data, video and information. The world has moved beyond the physical and into the digital with solutions that allow for clear, always-on, and accessible communications.
BOOK REVIEW | I am the Vision
I am the Vision serves as a manifesto for Mpho Dagada’s political party, Arise South Africa. Arise South Africa strives for a South Africa where poverty, inequality, corruption and despair have been replaced by boundless opportunities, unwavering justice and a vibrant democracy powered by innovation.