Tag: employee engagement

Most South African business leaders did not start their businesses to spend their days managing customer escalations. They also did not expect to second-guess managers or complete work they delegated six months earlier. Yet this is exactly where many of them end up.

Different kinds of rewards have different behavioural pros and cons. However, when used together, they can produce outstanding results. Almost all employee engagement, channel incentive and customer loyalty programs include some form of tangible, extrinsic reward. While there is a vast middle ground, in general, there are two kinds of rewards. These are micro and macro rewards.

Does solving business problems with creative ideas motivate you? Are you inspired by deadlines and accurate results? Do you like working with people as much as numbers? These questions paint a specific picture for a specific role: people who manage payroll.

Generation Z, born between 1996 and 2012, is poised to make up one-third of the global workforce by 2030. This shift is ushering in a new era of challenges and opportunities for employers. We released a new global white paper titled The Future of Generation Z is in Employers’ Hands. It reveals the pressing need for businesses to adapt their workplace strategies.

The experiences of frontline workers are reshaping how companies handle employee engagement, communication and empowerment in a time where work is becoming more dispersed.

Empathy is a key differentiator in creating exceptional customer experiences. In an increasingly tech-driven business world, it stands out. Labelled a ‘soft skill,’ it is a complex trait to develop. This development requires self-awareness, emotional intelligence, and ongoing effort.

It reads like a paragraph from a history book; first there was the Great Resignation, followed by the Great Renegotiation, all in span of three years. The pandemic led to millions of employees resigning their positions monthly.

Expanding operations across borders is becoming the norm in the modern business landscape, but with this expansion comes the challenge of managing payroll on a global scale. It’s a complex and crucial task that involves navigating diverse regulations, juggling multiple currencies and ensuring accurate payments to employees worldwide.

The workplace is one of the most important social resources in a typical adult’s life but more meetings, faceless chats and fewer work friends is fuelling an epidemic of loneliness. Right now, people are experiencing a surge in loneliness so profound that the American Surgeon General has characterised it as an epidemic. Some believe remote and flexible work is at fault, fraying our social ties by removing incidental interactions from our daily lives but the data tells a different story.

Local businesses that have transitioned to hybrid work programmes are well aware of the potential productivity gains to be had when employees have the flexibility to work from anywhere. Of course, the journey from a traditional office setup to a complete remote model during the pandemic was the catalyst for this model.