Tag: Emotional Intelligence (EQ)

Gender inequality is still rampant throughout society and in the workplace, it can take on many forms -  disparity in promotions, unequal pay and less leadership roles. While this is often the case in big corporations and civil society, we should also be turning a lens towards the education sector, where gender inequality is even more pronounced.

Artificial Intelligence (AI) is revolutionising business and we’re all beginning to relax with it as we learn that it is generally to be welcomed rather than feared. As a tool, it is excellent at making tasks less time-consuming and more efficient, and this applies to the work of executive search businesses as much as to other business processes.

The real estate industry has undergone a profound transformation over the past two decades and, as a result, the landscape that real estate professionals navigate today bears little resemblance to the one of even a decade ago.

Effective communication, emotional intelligence (EQ), trust, and willingness to be vulnerable are the most sought-after qualities for today’s business leaders. New global research reveals a significant shift in our relationship with work and our expectations of it in recent years with employees seeking work environments in which they can grow. In a nutshell: we want more from our work and our bosses.

The introduction of artificial intelligence (AI) is a significant part of the digital transformation bringing challenges and changes to the job descriptions among management. A study we conducted shows that integrating AI systems into service teams increases demands imposed on middle management in the financial services field.

During discussions with several of our contact centre customers, the topic of Artificial Intelligence (AI) and its impact on call centres and customer experience (CX), strategies is often raised. Various articles have been published relating to AI, machine learning (ML) and bots replacing humans in contact centres, focusing on the advantages that AI brings when compared to having people servicing customers and more.

The dynamic interplay between personal wellbeing and business excellence has emerged as an unassailable truth. With the corporate wellness market projected to reach an impressive R1 trillion+ by 2026, the growing importance of wellness in the workplace highlights the priority placed on well-being, not only for employee welfare but for business health too. 

A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the world’s organisations by the year 2027, having evolved over the past decade into a critical technology component of a service organisation’s strategy.

As we celebrate Women’s Month in South Africa, it is essential to reflect on the incredible women who have been trailblazers in breaking barriers and attaining leadership positions across various industries. Women have defied societal norms, shattered glass ceilings, and proven time and again that they are a force to be reckoned with.

Good bosses matter - now more than ever. The travel industry had to really hustle and adapt over the past couple of years, way more than any other sector. Those leading in travel, like I had to step up and guide teams through this crazy time.