Tag: digital transformation

In 2016 Klaus Schwab, Executive Chairman of the World Economic Forum reflected on the intersection of technology and humanity. Schwab expressed concern about how technology like smartphones could affect our compassion and connection with others, possibly depriving us of meaningful engagement.

Africa presents a compelling – albeit complex – investment landscape. While challenges such as political instability, currency volatility, and limited liquidity persist, significant opportunities counterbalance them. These growth options stem from powerful demographic shifts, digital transformation, and burgeoning intra-continental trade.

If you have ever attended a work retreat, you have likely taken leadership style quizzes. These tools provide insights into engaging with colleagues. They also enhance self-awareness. However, they fail to capture challenges faced by C-suite executives.

Audience distrust, marketing integration, and AI innovation shape Public Relations' (PR) future. The rise of influencer relations adds to its growing importance. The media and marketing industry has changed rapidly in recent years. PR professionals now integrate more with marketing, content, and data analytics.

Africa's financial sector is undergoing a digital transformation. This transformation is driven by advancements in Artificial Intelligence (AI) and mobile technology. Despite the notable progress in mobile banking and fintech, the continent faces a significant financial inclusion gap.

With increasing alacrity, businesses must recognise the crucial need to transform their organisational structures. This is necessary to keep pace with the rapidly evolving digital landscape. However, it’s equally important for organisations to consider the associated risks. This will ensure long-term resilience.

As technology accelerates and sustainability gains global attention, supply chain management is becoming a crucial driver of business success. In South Africa, unique challenges such as rising costs and resource constraints are inspiring innovation through digitisation and sustainability.

In today’s digital age, data-driven insights have become the cornerstone of business success. These insights help businesses thrive. Understanding customer needs provides a greater competitive edge. Additionally, analysing financial data helps businesses plot their growth. This allows them to fulfill their full potential. The benefits of data in the business world are endless.

Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences. Just recently, I opted to use WhatsApp to engage with a business but was channelled back and forth between channels to ultimately accept that I was number 200-odd in the voice queue.

Following a challenging 2023, South Africa’s manufacturing sector must prioritise digital transformation, cost reduction and reskilling to drive growth. South Africa boasts a well-developed manufacturing sector. In 2023, the sector in its entirety provided more than 1.6 million jobs and accounted for 13.0% of South Africa’s gross domestic product (GDP).