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As we transform products and deliver them to market differently, interact with our customers via different tools or channels and aim to empower our employees to deliver more with the right tools, we need to ensure we provide a framework for this all to happen.
As digital transformation continues to evolve the business landscape, the market remains fiercely competitive for businesses and brands – especially when it comes to customer loyalty and retention. One industry where this rings especially true is aviation, where customers’ requirements for on-demand access to expert airline consultants must be met through a variety of channels when navigating their travel experience.
No organisation is immune to digital transformation, and those that think they are will undoubtedly face a future filled with uncertainty. How does an organisation ensure that the successful adoption of digital transformation is underpinned to each strategic undertaking?
Before the introduction of the South African Constitution of the Republic of South Africa, women had no formal recognition as equal citizens. As shocking as that may sound, only in 1996, did the bill of rights rectify this.
Exciting developments in enterprise resource planning provide us with a compelling snapshot of how the country is progressing with regards to digital transformation. Digital transformation was all anyone could talk about in 2018, a trend that will undoubtedly continue in the new year.
Online communication has shaken up the rules for traditional communication – not only in general life, but in business too.
South Africa’s banking sector is increasingly moving towards a ‘marketplace without boundaries’, shaped by the fast-approaching entry of new digital players challenging the status quo in the market, and driving unprecedented levels of innovation.