Tag: customer feedback

World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and technological advancement. Artificial Intelligence (AI) stands at the forefront of this celebration, reshaping the landscape of business operations and customer engagement. The combination of advanced data analytics with cloud computing has propelled AI into the spotlight, making its integration more accessible across industries.

South Africans are navigating a protracted period of high interest rates, food and fuel prices, and low economic growth, which is expected to continue into the foreseeable future. The economic environment makes attracting new customers more difficult, forcing businesses to focus on customer retention and growing wallet share.

The world is undergoing a digital revolution, and its impact is being felt across various industries. One sector that has experienced significant transformation is global relocations. In this era of technological advancements, companies have harnessed the power of technology to revolutionise the way people relocate around the world.

It’s time for Small and Medium Enterprises (SMEs) to recognise that using data and analytics is not as scary or expensive as they may think - and that the benefits can be significant.

Approximately half of Africa’s family-owned businesses believe their customers do not trust them. This key finding from our Africa Family Business Survey 2023 should be viewed as a notable concern for the continent’s family businesses, many of which have spent decades crafting their legacy.