Tag: customer expectation
Offering a meaningful CX by augmenting your digital channels
Business leaders need to offer clients an omni-channel experience that comprises all the touch points that a consumer could have whilst interacting with a specific brand. It’s now time to focus on the customer interaction and to exceed consumer expectations.
Short-term insurance: race to digital transformation intensifies
We have released the latest 2019 South African Customer Satisfaction Index for Short-Term Insurance. There is a fallacy across many businesses that digital transformation and customer experience and satisfaction are interchangeable. They are not.
Striking a balance between digital and traditional delivery channels
The relentless drive towards digital banking is making banks ‘invisible’, leaving customers looking for more value, human engagement and diversity of transactional channels according to the South African Customer Satisfaction Index (SA-csi) for banking.
The dos and don’ts when adopting a reporting strategy
Putting a monetary value on organisational data is a daunting task considering how integrated it has become to overall business success. It is an invaluable asset that provides insight for a company to grow and enhance its competitive advantage and operate more efficiently.
International and local retail trends
The future is bright for those who respond the fastest to shifting consumer expectations. We hosted the third annual RCS Retail Summit that took place in Cape Town and Johannesburg towards the end of 2019.
