Tag: COVID-19

Digital self service should be a no-brainer for any organisation operating in today’s business environment. It is, after all, what customers want. Research shows that more than two-thirds of customers prefer self-service over talking to a customer representative.

Our recent research  shows how navigating the pandemic unified leadership teams, while employees have generally found their leaders to be caring and empathetic as they lead their organisations through the challenges of COVID-19.

The recent civil unrest raised many concerns about medicine supply chain continuity, particularly for people living with chronic health conditions and those with higher clinical risk. The good news is that when a particular medicine is not available, there is usually no need for treatment to be disrupted.

The COVID-19 pandemic has placed a bright spotlight on our leaders. With companies switching over to remote working in unprecedented numbers, a new form of leadership is needed. Although the uncertainty of the time puts pressure on both employees and management, leaders must rise to the occasion and provide the required stability.

As calm steadily returns after the recent social unrest, analysts are hard at work tallying the cost of the looting and disruption to economic activity. So far, the damage to 2021 growth is estimated at between 0.5 and 1.0 percentage points.

'Write a salad book', my husband said. A salad book! Was he kidding? What the heck did I know about master salad making or being a chef or let alone creating recipes? Nothing. Turns out, that’s the best place to start. I was a clothing designer for many years. It’s all I knew, really. And I loved it. The pressure, the creativity, the awards, the travel – all of it.

How can I develop a team if they’re not in the same place? How can I build a company culture that works for employees in an office, working at home and in co-work spaces? How can I maintain organisational oversight if I can’t see my employees?

While some aspects of office life may be replicated as we work from home, there are some instances where it can’t be replaced. Do you miss the office? You’re not alone.

With the large-scale advent of the 4th Industrial Revolution (4IR), the world is in constant flux. This has been exacerbated by the fallout of COVID-19. To be relevant in the next few decades, any business that wants to develop their leadership cadres will have to embrace drastic transformations in their approach to every area of leadership formalisation, modelling, training and development.

Culture is advancing on the leadership agenda, but the gap in perception between senior management and the rest of the organisation has never been greater, according to our new study. The 2021 Global Culture Survey, canvassing the views of 3,200 workers worldwide, finds that culture is a source of competitive advantage and a strategic priority for senior leaders, but it has been deprioritised in the eyes of the rest of the workforce.