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STUDY | How technology will make or break business in 2024

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In an era of unprecedented uncertainty, the headwinds facing businesses are stronger than ever. Businesses find themselves navigating a complex landscape, where economic shifts and geopolitical challenges loom large on the horizon. In such turbulent times, the key question is not whether change will occur, but rather how effectively leaders can prepare for and adapt to it.

Refocusing CX in 2024 – key areas

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In today’s rapidly evolving market, customer experience (CX) is a battleground for companies vying to secure a competitive edge. Globally, evidence of the unequivocal correlation between CX and a company’s financial performance is widely understood.

The changing workplace – why job descriptions are falling behind

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Is it time to say goodbye to the good old job specs? In the midst of rapid change and innovation, the concept of rigid job descriptions is fading fast. Modern workplaces are evolving, and it's clear that the traditional way of defining jobs simply doesn't cut it anymore.

Unveiling the maturity of HR analytics – from insights to action

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In today's rapidly evolving business landscape, data-driven decision-making has become paramount for organisations seeking a competitive edge. The field of Human Resources (HR) is no exception, with a growing number of HR professionals.

Transformation that will define internal audit in the next five years

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While the internal audit function has undergone significant transformation, the rapid pace of change is only set to accelerate in the foreseeable future. I shed some light on some key industry trends that have emerged, and the some key areas of transformation we can expect to see defining the sector over the next five years.

The power of tech sales – bridging the digital transformation gap

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In today’s fast-evolving world of technology, the role of the tech sales professional is critical in bridging the gap between companies looking to move with the times and effect a digital transformation of operations, and those with the expertise to assist them.

BPO collaboration is the secret to becoming automation-ready

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Although technologies such as artificial intelligence, business process automation and machine learning have developed at a rate faster than we could have imagined, we’re not yet at a point where we can say with certainty that machines are going to replace all humans in the workplace any time soon.

Do influencers add value to travel brands?

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We recently marked the 10-year milestone of Instagram, a platform that has profoundly shaped and, some might argue, even birthed the concept of influencer marketing that at its core is about fostering authentic relationships and real connections with brands.

In times of recession, can you afford not to invest in...

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The global economy is facing challenges on many fronts, with inflation and recession becoming the words of the day. As a result, budgets that are always tight (like IT) are under even more scrutiny than before. Any unnecessary spending needs to be curtailed, for obvious reasons, but does data management fall into this category?

Keeping a workforce happy on the move – from baby boomers...

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For the first time in history, there are five generations in the workplace. From Generation Z (Gen Z) to the silent generation, the diversity of life stages is the most complicated it's been in history. In the same way that corporate culture and policies are evolving to stamp out issues like the “wage gap”, organisations need to address the issues created by the “age gap”.

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