Tag: cloud computing

According to a study by Brain & Company, organisations with a Customer Experience (CX) mindset drive a revenue of 4-8% higher than the rest in their respective industries. Having a customer-centric approach is therefore vital for businesses operating in the digital age. Here, data is a key element in driving business operations.

Even though modern technology is introducing new capabilities for organisations looking to adapt to evolving customer needs, the human element should never be forgotten. Whether it is a business-to-business or business-to-consumer company, much of its success comes down to how adept it is to build customer engagement and deliver a good experience.

Private cloud, public cloud, it doesn’t matter effectively cloud computing combines computing with a broad grid of data communications. Mostly, the grid is supplied by the global internet, provided you have a reliable connection to the internet.

The pandemic and the lockdown have reduced our mobility, but our connectedness - via IoT, the Cloud and AI - has helped us overcome this. As society gets moving again, connectedness will redefine the way we do it.

As companies increasingly invest in new technologies, one thing is clear: technology is everywhere, but value is not. The return on investment (ROI) is not as expected. According to new research that we have released, today’s business leaders are deploying new technologies in pockets, or silos without effectively scaling them across the organisation to realise the full benefits.

Based on our 2020 experience, new year predictions may seem like a game of make-believe. But predictions are one thing, trends are another. We share technology insights into 2021 based on emerging trends. COVID-19 shocked all businesses last year. However, enterprises are becoming used to the new normal and digitisation should return to previous levels of growth in 2021.

While IT continues to innovate and advance at a dizzying rate, the dark corner of technology licensing remains, for some, a haven of inertia. But even here there is activity and creativity as we see increasing demand to create a licensing model free of lock-in and representative of true value and transparency.

There is little doubt that there is now a mass understanding, or at the very least, mass awareness, of the Fourth Industrial Revolution (4IR). Paradoxically, that is thanks to the global COVID-19 pandemic. However, there are some serious 4IR policy considerations that do not seem to be getting the right levels of attention and focus on the African continent. 4IR has to be a matter of national agenda; national economic and political sovereignty & national security - necessitating commensurate prioritisation.

Young entrepreneurs can uncover opportunities to build and grow their businesses. As President Ramaphosa noted in a recent newsletter to the nation, young entrepreneurs are finding the 'silver lining to the dark COVID-19 cloud'.

Digital transformation is changing the ways businesses operate throughout the world. New technologies like cloud computing, artificial intelligence (AI), machine learning, and predictive analytics, already have had a profound impact on the world’s economies and continue to disrupt industries.