Tag: ArtificialIntelligence

The courts take a dim view of hearing chairpersons who make findings that the facts presented do not support. They also disapprove of decisions based on non-existent case law. Such conduct raises serious concerns about the fairness, credibility and integrity of disciplinary proceedings. It also highlights the importance of sound legal reasoning and the responsible use of technology in legal processes.

Digital growth is reshaping Africa’s Entertainment and Media (E&M) industry. It is creating new ways for audiences to discover, experience and engage with content. However, human connection remains at the heart of the industry’s future. Our Africa Entertainment and Media Outlook 2026–2030 shows how South Africa, Kenya and Nigeria are entering this next phase from different starting points.

More flexible ways of working could unlock billions of rands in productivity gains by helping businesses attract and retain talent and protect critical knowledge. As businesses compete for critical skills and seek to improve productivity, attracting and retaining the right people has become an increasingly important boardroom priority.

Electricity transformed the world, not simply because it existed, but because of what it made possible. That distinction may prove important as we think about Artificial Intelligence (AI). In 1882, Thomas Edison built the world’s first commercial power station at 255 Pearl Street in Lower Manhattan, New York. The incandescent light bulb was revolutionary. However, the real breakthrough was the system behind it: the generators, cables, meters, and distribution network.

In this, the fourth edition of the 2022 South African Digital Customer Experience Report, it has become clear how far South African consumers have progressed. They now interact with brands and shop both online and offline in increasingly sophisticated ways. Conversely, brands and businesses have made significant Customer Experience (CX) improvements to meet the growing demands of these savvy consumers.

New technology is putting training creation into the hands of employees and subject experts. Meanwhile, the global corporate e-learning market is heading towards US$335 billion. The market is forecast to more than triple in size this decade as employers face growing pressure to continuously reskill their workforces. However, this surge in demand is also exposing a fundamental problem.

The narrative about Africa’s technological future often relies on the narrow assumption that the continent must “catch up” with global innovation. However, this framing misses a critical point: Africa has never simply consumed technology. We adapt it, reshape it, and increasingly originate it. This is the essence of Africanisation: designing and deploying technology to respond directly to the continent’s cultural nuances, economic realities, and local challenges.

For decades, the conversation about inequality has centred on income, employment and access to capital. Those issues remain fundamental. However, another divide is becoming increasingly important: the gap between people who can navigate an increasingly complex financial world and those who cannot

The traditional office social fabric is undergoing a profound psychological shift. Instead of walking down the corridor to bounce ideas off a colleague or venting to a teammate over coffee, workers increasingly turn to Artificial Intelligence (AI). They use it as their primary workplace confidant, sounding board, and creative partner.

With the growing use of Artificial Intelligence (AI) and its integration into corporate systems, a key question arises: can a company be held responsible for misleading statements made by its AI chatbot to a customer? This issue arose in Moffatt vs Air Canada, a case concerning a refund for a bereavement fare. Although a Canadian small-claims tribunal decided the case in 2024, its ruling does not bind South African courts.