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Tag: Artificial Intelligence (AI)

SA firms challenged by rising costs whilst striving for innovation

Boardroom efforts to make customer experience a priority is being hampered by rising costs, retention and bad debt. South African firms continue to be challenged by rising costs of customer acquisition, retention, fraud and bad debt while striving for innovation through leveraging data and AI techniques.

Risk and possibility await 4IR companies and staff

As a society, we are on the precipice of The Fourth Industrial Revolution (4IR), and we are only just beginning to understand the radical effects it will have on the way we communicate, live and work.

Unlocking the 5G promise

Before we can truly embrace the tantalising promise of 5G, network operators must consider a number of architectural realities. As we head further into 2019, the world of telecoms continues to be abuzz with talk about 5G networks.

Mining sector – legally into the 4th Industrial Revolution

Rapid advances in technology and artificial intelligence in the mining industry raise issues like data protection, intellectual property ownership and legal liability. In the current absence of specific legislation to govern emerging technologies like artificial intelligence, businesses must continue to rely on existing laws and ensure that they enter into robust contracts.

Fighting fraud with AI

When it comes to AI, virtual assistants and chatbots are an immediate association for many. However, despite the growing importance of intelligent, programmed systems in relation to customer-facing interactions and hyper-personalised marketing, AI has other important uses for companies too – in fighting fraud.

Trends driving digital transformation

Exciting developments in enterprise resource planning provide us with a compelling snapshot of how the country is progressing with regards to digital transformation. Digital transformation was all anyone could talk about in 2018, a trend that will undoubtedly continue in the new year.

Workplace 2025 – where humans and machines coexist

The world is undergoing its biggest transformation ever. As emerging technologies such as Artificial Intelligence (AI) enter workplaces, human talent is grappling with an existential crisis.

Tech trends to reshape business in 2019

It’s no secret that the role of IT specialists and CIOs alike has changed drastically over the past few years, stemming from the need to get a better handle on the ever-evolving technologies integral to doing business in an age of disruption.

How will the technology landscape change in 2019?

Until now, our industry has spoken about innovative technologies somewhat theoretically, without providing a clear picture of how these powerful new innovations will be used. This has left people without a solid understanding of how they will ultimately manifest in our work and personal lives.

Internet of Things (IoT) security concerns may hamper growth

Businesses are, for a large part, uninformed and risk averse towards securing IoT. Enterprise, industrial and commercial IoT is a sticking point for business, particularly in South Africa, where boards of directors and senior executives are not yet knowledgeable about the benefits. This causes them to be exceptionally averse to risk, but this is changing as younger and more informed ‘tech-savvy’ executives are being appointed to boards.
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