Tag: Artificial Intelligence (AI)

The shift towards net-zero is no longer a distant aspiration. Instead, it has become an urgent reality. Rising global temperatures now intensify extreme weather events. As a result, accelerating the net-zero journey has become critical. For South Africa, the world’s 11th highest emitter of greenhouse gases, the transition is complex.

Despite the digital revolution, customers still crave something profoundly human: empathy, understanding, and connection. As AI becomes more embedded in customer service, the challenge is not just technological – it’s emotional.

Despite global economic uncertainty and geopolitical tensions, African CEOs are optimistic about their own organisations’ growth prospects. This is according to the our 2025 Africa CEO Outlook Survey, which captures the perspectives of 130 CEOs across Southern, East and West Africa.

As new and emerging technologies, such as Artificial Intelligence (AI), continue to reshape the business world, change is inevitable. We are calling on Small and Medium Enterprises (SMEs) to look beyond the hype. They should focus on harnessing AI as a genuine catalyst for operational improvement and enhanced customer engagement.

Artificial Intelligence (AI) is everywhere, but understanding is scarce. The challenge lies in a lack of context, capacity and people who know how to use AI not just to create content, but to create impact. This is central to supporting Africa’s creative boom.

Data, like oil or minerals, is a vital resource. Who owns it is critical, especially as it fuels the Artificial Intelligence (AI) revolution. Sovereign AI goes far beyond countries merely owning their data. It focuses on control. It ensures that AI aligns with national cultural, ethical and legal frameworks. This approach guarantees that AI works for people and not the other way around.

The commercial printing industry is undergoing a profound transformation, with inkjet technology at the forefront of this evolution. Inkjet continues to solidify its role in 2025 as a pivotal driver of innovation, enhancing print quality, operational efficiency, and sustainability while creating new opportunities for businesses to excel. Clearly, inkjet drives innovation across multiple sectors.

Our recent research conducted in the Middle East, Turkiye and Africa (META) region, titled “Cybersecurity in the workplace: Employee knowledge and behaviour”, reveals key insights about AI use in South Africa. The study found that 72.5% of professionals surveyed in the country use Artificial Intelligence (AI) tools for their work tasks. However, only 30% have received training on the cybersecurity aspects of neural networks.

The integration of Artificial Intelligence (AI) into workforce planning is reshaping professional practices across industries. This includes the specialised field of psycho-legal practice within industrial and organisational psychology (IOP). In South Africa, psycho-legal assessments play a critical role in legal proceedings. These cases often involve workplace injuries, loss of earnings and psychological impacts.

Read our exclusive cover story titled AI-to-AI engagement - humans optional! by Steven Ambrose, CEO, DR Insight, plus a host of other topical management articles written by professionals, consultants and academics.