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The disabled – the South African conundrum?

There are multiple benefits which companies can derive either in employing people with disabilities, or in procuring goods or services from them within the businesses supply chain.

PODCAST | Pareto’s principle and burnout

An interview with Judy Klipin, Master Life Coach, Judy Klipin Coaching and Dr Ivor Blumenthal, CEO, ArkKonsult, discussing how burnout affects both individuals and organisations and is a service delivery and efficiency and effectiveness crisis waiting to happen.

Pareto’s principle and burnout

Burnout affects both individuals and organisations and is a service delivery and efficiency and effectiveness crisis waiting to happen. While Pareto’s Principle, also known as the 80/20 rule or ‘the law of the vital few’, does not necessarily have a 80/20 ratio (but let’s carry on using the ratio for ease of communication), it is well observed that most results are generated by a minority of the action (and actors):

Moulding employable graduates

Further Education and Training (FET) should strive to achieve three goals: making graduates employable; creating a diverse workforce; and meeting the needs of the...

Africa’s 4th Industrial Revolution infrastructure needs?

The 4th industrial revolution ushers in the era of data & analytics (D&A), the Internet of Things (IoT), machine learning, cognitive computing and artificial...

Innovation lessons from an aspiring Martian?

Dr Adriana Marais | Head of Innovation | SAP Africa | mail me | For theoretical physicist and aspiring Martian, Dr Adriana Marais, a chance meeting...

AFRICA’s SKILLS GAP – radical intervention needed!

The dawn of the Fourth Industrial Revolution is here. Sthe Shabangu, Lead: Public Relations, Public Affairs and Corporate Citizenship, Samsung Africa asks whether we are doing enough to ensure Africa is ready. Africa is standing before a small window of opportunity to grow future-ready leaders equipped to take on a new era of industry.

DIGITAL TRANSFORMATION JOURNEY

In a world driven by big data, the Internet of Things (IoT) and cloud connectivity, applications have become the system we use to record...

Positive amendments to UIF

The Unemployment Insurance Amendment Act, which was signed into law by President Zuma recently, has been widely reported on as likely to have a positive effect on the country’s workforce.

CLOUD CONTACT CENTRES – BEST VALUE FROM MODULAR FUNCTIONALITY

Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and web-chat routing to automated outbound dialling and interactive voice...
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