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An interview with Judy Klipin, Master Life Coach, Judy Klipin Coaching and Dr Ivor Blumenthal, CEO, ArkKonsult, discussing how burnout affects both individuals and organisations and is a service delivery and efficiency and effectiveness crisis waiting to happen.
Burnout affects both individuals and organisations and is a service delivery and efficiency and effectiveness crisis waiting to happen. While Pareto’s Principle, also known as the 80/20 rule or ‘the law of the vital few’, does not necessarily have a 80/20 ratio (but let’s carry on using the ratio for ease of communication), it is well observed that most results are generated by a minority of the action (and actors):
The 4th industrial revolution ushers in the era of data & analytics (D&A), the Internet of Things (IoT), machine learning, cognitive computing and artificial...
The dawn of the Fourth Industrial Revolution is here. Sthe Shabangu, Lead: Public Relations, Public Affairs and Corporate Citizenship, Samsung Africa asks whether we are doing enough to ensure Africa is ready. Africa is standing before a small window of opportunity to grow future-ready leaders equipped to take on a new era of industry.
Technology underpins much of the functionality of any contact centre, from multi-channel communication methods and web-chat routing to automated outbound dialling and interactive voice...
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