Tag: Wipro Limited

The local contact centre industry is thriving and has seen substantial growth over the last four years, as South Africa became an enticing destination for offshore business. Concurrently, telcos across the world are seeking to improve their customer experience and reduce operating costs, largely due to disruptive business models, ever-increasing competition and the rising digital wave.

The majority of IT projects fail. According to research published by The Standish Group, of more than 50,000 IT projects between 1992 and 2004, only 29 percent were deemed successful. This problem has not lessened - consultancies such as Forrester and McKinsey regularly note a 70% failure rate among transformation projects. So even though technology procurement and delivery is changing, why hasn’t the failure rate lessened?

Transformation has been a trending word for a while, as businesses across the globe incorporate their own interpretation of the word into their businesses. Digital transformation, in particular, continues to be a topic prioritised in many boardrooms. However, digital transformation is not a button that you press to enable; it’s a journey, comprising many steps and technologies to work for your business.

Advanced digital technologies present new opportunities for oil and gas companies: to cut costs, unleash new innovation, and prepare them for the growing trend towards renewable energy.

It's no secret that online shopping is taking off in South Africa. In fact, studies show that the local eCommerce market is expected to reach almost twenty-five million online shoppers by 2021 – a considerable number given our Internet penetration is at around fifty percent, give or take ten percent depending on which study you read.

Banking has changed vastly over the past few years, as new technologies emerge to change the way we transact. Non-traditional methods of transacting, such as the blockchain and mobile banking, have emerged, causing an influx of data from multiple sources.

Is your security compromising the availability, integrity and confidentiality of your business? Cybercrime is on the rise, affecting vulnerable businesses across the globe. The effects of...