Tag: voice over internet protocol (VoIP)

Let’s face it, things have changed for business. They are not going to go back to the way they were. And we need new ways to manage the 'new normal', fast. Take for instance your office PABX system: A PABX (or PBX) is a company switchboard, that allows everyone in the company to make and receive calls from the same number(s), and transfer calls between each other. Sounds simple enough, right?

In an age where a business is now largely conducted online, access to reliable and fast internet connection is now more important than ever. Due to COVID-19, supply chain systems and customer service have moved online, and business broadband is playing an essential role in making this happen.

If you haven’t made the switch yet from ADSL, you might be feeling a little lost with all the options on the market. Fibre infrastructure and development is booming in South Africa with more and more areas coming online every week and an ever-increasing pool of internet service providers (ISPs). With this in mind, fibre is probably at the top of your list, and for good reason.

Despite its pivotal role in the 4th Industrial Revolution, the connectivity sphere is no different from any other business sector when it comes to profitability challenges. In the fast-moving and hyper-competitive economic environment of today, even the biggest players in ICT are under threat.

Though people may think nothing of using a variety of instant messaging applications to place personal or social voice calls to friends and family, they are far more hesitant to use this method in their professional lives: to contact employees or employers, suppliers or service providers, or to reach out to prospective customers.