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Tag: voice over internet protocol (VoIP)
Despite its pivotal role in the 4th Industrial Revolution, the connectivity sphere is no different from any other business sector when it comes to profitability challenges. In the fast-moving and hyper-competitive economic environment of today, even the biggest players in ICT are under threat.
Though people may think nothing of using a variety of instant messaging applications to place personal or social voice calls to friends and family, they are far more hesitant to use this method in their professional lives: to contact employees or employers, suppliers or service providers, or to reach out to prospective customers.